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Ken Ganley Ford Norton
Norton, OH
2,959 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,959 reviews
August 15, 2024
Your dealership was so helpful in getting me the car I really wanted. Thanks for all your help. really wanted. Thanks for all your help. More
by coffegrrl
Employees Worked With
August 15, 2024
Scott is a great Salesman. He is a very caring man. I'm not impressed with the finance department. I've bought 3 cars here, this will be the last. I had problems with the servi He is a very caring man. I'm not impressed with the finance department. I've bought 3 cars here, this will be the last. I had problems with the service dept with my last car. More
by billallen500
Employees Worked With
August 14, 2024
Friendly, personable, knowledgeable and very easy to work with. Not high pressure a relaxed atmosphere/environment. with. Not high pressure a relaxed atmosphere/environment. More
by Bjfohio
Employees Worked With
August 14, 2024
Easy to set up an appointment and they were helpful in text reminders. Brianna was easy to talk to in order to get my car serviced. text reminders. Brianna was easy to talk to in order to get my car serviced. More
by appointments4
Verified CustomerEmployees Worked With
August 12, 2024
Over a week for a dead battery in a truck with less than 3000 miles. No communication I have to call for updates. Can't rate their work because I'm still waiting on truck to be fixed. 3000 miles. No communication I have to call for updates. Can't rate their work because I'm still waiting on truck to be fixed. More
by BURNSDENNIS
Employees Worked With
August 11, 2024
I'm very happy with service, I was given a estimate and got no surprises when I picked up my truck. got no surprises when I picked up my truck. More
by amanda13d
Employees Worked With
August 11, 2024
We had a wonderful buying experience with salesman Joe at Ken Ganley! 10 out 10! Ken Ganley! 10 out 10! More
by sarahyoak
Employees Worked With
August 06, 2024
They were fixing my car under a warranty that I had purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until ti purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until time for me to pick up my vehicle. When I got there, Scott was long gone, and when I asked why I was paying for a part that should have been covered by the warranty, my options were to either pay it or wait until the next day and talk to Scott. We asked for a manager, and some guy came out of an office. He got irate with my boyfriend. He said that the warranty company wouldn't cover the timing chain that needed to be replaced because it was stretched, and that I would have to pay for it. I had spoken with the warranty company on the way to the dealership, and they had no notes or anything about a timing chain. The man told me to call the warranty company right there, so I did, and he got really irate. He told me and my boyfriend to just leave. My boyfriend said to give us our keys and we would. The man opened their key box, throwing a bunch of customer's keys all over the floor, hitting my boyfriend's legs with some, and got my keys out of the box. He shoved the key into my boyfriend's face, so we got my car and left. I will never go back. I'll find another ford dealership. This is not the way to treat a customer who was simply questioning why the warranty company was not contacted about a covered part. More
by ssanderson1978
August 06, 2024
Joe was great to work with. Smooth and flawless transition into getting my dad into his new car. Thank you for the help! Highly recommend you see Joe Peticca for all your vehicl Smooth and flawless transition into getting my dad into his new car. Thank you for the help! Highly recommend you see Joe Peticca for all your vehicle needs! More
by Bundalo30
August 06, 2024
Joe was very friendly and made me feel like I was dealing with a friend instead of a stranger. with a friend instead of a stranger. More
by Wjcota
Employees Worked With
