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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,008 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,008 reviews

May 31, 2024

Technician didn't even bother to clean their dirty hand prints off of my vehicle after the job was completed. The job took 2.5 times longer than promised to complete. More

by PARATEXFARMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. We truly appreciate your input and are disappointed to hear about the inconvenience you experienced with the completion time and cleanliness of your vehicle. We hold ourselves to a high standard and your experience doesn't reflect that. Please contact me directly so we can work towards a resolution. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 31, 2024

We had a great experience buying my new 2024 GMC Arcadia which I love. I called Brad Gunter and told him what I wanted and he found it for us and helped us with a great deal. We buy all of our vehicles from More

by jshensley85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience with us, I appreciate your feedback! I am thrilled to hear that Brad provided you with excellent service in finding your new 2024 GMC Arcadia. It's fantastic to know that you love your new vehicle and that you are a loyal customer of James Wood Chevrolet Buick GMC Decatur. I look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2024

Clay did a superior job locating my truck and getting it delivered to me in a timely manner. Thanks, Clay. More

by chardg40
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the 5-star review! I'm delighted to hear that Clay provided you with superior service in locating and delivering your truck promptly. I appreciate your business and look forward to assisting you in the future at James Wood Chevrolet Buick GMC Decatur. Happy driving! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2024

I trust James Wood Motors’ knowledgeable and helpful service managers, and the efficient mechanics there. More

by carter.ranch730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for recognizing our knowledgeable and helpful service managers and efficient mechanics at James Wood Chevrolet Buick GMC Decatur! I appreciate your trust and look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2024

Always a very good results and excellent service! Bryan Stanley has always treated me with respect and kindness and kept me informed about the progress of the work on my truck! More

by ldooling64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words! I'm delighted to hear about your positive experience with us, especially with Bryan providing top-notch service. I appreciate your feedback and look forward to assisting you with your vehicle needs in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2024

I was treated respectfully and with great regard for my age. Randy Williams was my sales person. He has been a friend of ours for many years. He is a kind gracious person, easy to talk to and helpful in More

by grannypoof4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane in the finance dept excellent help
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience with us! I am thrilled to hear that you were treated respectfully and with care. I appreciate your kind words and look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2024

I love going to James Woods btw I drive 36 miles to use the service for my truck. They are a no hassle dealership I would definitely recommend James Woods and also I would recommend Shawn Hooe as your serv More

by robrose31372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for servicing your truck! I'm thrilled to hear you had a no-hassle experience. Please visit us again for any future needs and share your positive experience with others. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 29, 2024

Drew Ward and everyone at James Wood GMC did a great job. I really like my new truck and got a great deal. Delivery was quick and easy. Highly recommended! More

by rford57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Cantù in finance was very knowledgeable and helpful.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the glowing review! I am delighted to hear that you are enjoying your new truck from James Wood Chevrolet Buick GMC Decatur. I appreciate your recommendation and look forward to assisting you again. Enjoy your new ride! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 29, 2024

They where very professional and Chris was very helpful and polite in his handling in selling me my vehicle. More

by jh96563
Recommend Dealer
Yes
Employees Worked With
Chris
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words! I am thrilled to hear that Chris provided you with a professional and polite experience during your vehicle purchase at James Wood Chevrolet Buick GMC Decatur. I appreciate your business and look forward to seeing you again in the future. Enjoy your new vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 29, 2024

Caring, competent, and professional. You can count on them to get the job done in a timely manor. More

by fltunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, for the glowing review of James Wood Chevrolet Buick GMC Decatur. I appreciate your kind words about our caring, competent, and professional service. I'm delighted to hear that we could assist you promptly. Please feel free to visit us again for any future automotive needs and share your positive experience with others. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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