James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Mario did an awesome job, with almost all of our interaction purchasing the vehicle by text, phone and email. When we got there to pick it up, everything went pretty smoothly. interaction purchasing the vehicle by text, phone and email. When we got there to pick it up, everything went pretty smoothly. More

The dealership offered a large variety of vehicles to choose from. Another plus was the varied variety of equipment offered. The sales staff went out of there way to provide the service needed to close t choose from. Another plus was the varied variety of equipment offered. The sales staff went out of there way to provide the service needed to close the deal. More

I went for an oil change and they offered to change out my cabin air filter too, since they advised it was needed. I paid for that extra service. For the next week anytime I turned my A/C to blow at a hi my cabin air filter too, since they advised it was needed. I paid for that extra service. For the next week anytime I turned my A/C to blow at a higher speed it made an odd sound. I called and they advised to come back and let them take a look. I did and they fixed the issue they caused. They had installed the air filter incorrectly. This would have been a 5-star review because the service was great, but I had to make an extra trip for the mistake. More

My service call went fine. There were no problems. If anything, the wash job was average. Water sprinkled on the car is about all it got. While waiting a lady offered popco There were no problems. If anything, the wash job was average. Water sprinkled on the car is about all it got. While waiting a lady offered popcorn to everyone. More

They really help us out. I know a guy named Sean. He’s the one help us twice. I don’t know how long he’s been working for them, but he really has skills even though he was re I know a guy named Sean. He’s the one help us twice. I don’t know how long he’s been working for them, but he really has skills even though he was really busy. He finds the way to help us quick. I hope we don’t have any more issues with our car but if we do, I would like him to help us. More

Very good deal w ith Would recommend them to others. My neighbor has purchased from t hem. My neighbor has purchased from t hem. More

Prompt and efficient. Another pleasant experience. Brandt and Drew were both very helpful and accommodating. Another pleasant experience. Brandt and Drew were both very helpful and accommodating. More

My 1500 Silverado Z-71 needed a routine oil change, tire rotation. I called my favorite service advisor Mr. Bryan Stanley and made an appointment to come in. When I arrived, Mr. Stanley greeting me by nam rotation. I called my favorite service advisor Mr. Bryan Stanley and made an appointment to come in. When I arrived, Mr. Stanley greeting me by name, a smile and a firm handshake. It's nice to deal with people who know you and more so people that you can trust. I asked Mr. Stanley if when the wheels were dismounted for rotation if he would have his mechanic install some aftermarket brake caliper covers. The backspacing on my 18" LT wheels did not have enough clearance for the red caliper covers to remain on so they were removed. My service was completed promptly, and Mr. Stanley had me up and running in a short amount of time. I trust James Wood Chevrolet in Decatur, Texas. The small-town atmosphere is awesome and its nice to deal with so many people who know you when you call in for service or walk through the doors. I've been doing business with James Wood Motors since moving to Wise County in September of 2007. I trust them explicitly. We will not buy a GM product or have it serviced anywhere but James Wood Motors. If you are not familiar with these kind folks, give them a try. More

Good as always. Wish the recall parts were available to be fixed concurrently with my service. Wish the recall parts were available to be fixed concurrently with my service. More

Rocco was great to work with. I called first so when I got there, he had the car pulled up that I was looking for. He answered all the questions I had and didn't try to push more I called first so when I got there, he had the car pulled up that I was looking for. He answered all the questions I had and didn't try to push more than I wanted. I will recommend him every chance I get. More