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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,139 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,140 reviews

April 10, 2024

James wood motors & specifically Kathy made the car buying process so easy! They talked us through everything we needed to know especially as first time new car buyers! More

by chelsiemarie94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxton
Apr 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Chelsie, thank you for taking the time to share your feedback regarding your experience at James Wood Chevrolet Buick GMC Decatur, and congratulations on your new vehicle! Buying a new car is a huge step and I'm honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 09, 2024

This was my worst experience buying a vehicle , the salesman was nice but he tried his best to get me to not buy the truck definitely made the experience so stressful with all the comments he was makin More

by sarethgreene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocco Rotundo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Balderas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. Here at James Wood Chevrolet Buick GMC Decatur, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 09, 2024

The dealership is professional, clean has a nice selection of vehicles. We liked Clay Estes More

by chasteenwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Cantu
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 09, 2024

Very professional people always prompt and on time when they tell you they are going to do something it gets done More

by stevestock65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great review, Steve. Please come visit us if you need anything else, be it service or sales. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 08, 2024

Good job by Shawn excellent job by men working to service my truck. Great job all round. More

by rdurhamrosston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with Shawn and my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2024

Service was both friendly and professional and my 2016 Silverado drives like a brand new truck . More

by TXLADY424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide every customer with exceptional service, and I am extremely happy to hear that our staff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 08, 2024

From the purchase to all maintenance needs, the staff has been excellent. Highly recommend James Wood More

by caeubank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 08, 2024

I do not Know the names of all involved in my car purchase. What I can say is NICE TEAM. James Woods made my new car purchase enjoyable. I can also say their service department is excellent. Jame More

by e.cmakal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mawby, Tyler Mayfield
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 08, 2024

We enjoy our new vehicle it is brand new we never owned one before the visit was good More

by tmb5903
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy Andrew knows him
Apr 11, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback regarding your experience at James Wood Chevrolet Buick GMC Decatur and congratulations on your new vehicle! Buying a new car is a huge step and I'm honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 07, 2024

Great communication, Jeff Morris went out of his way to make sure I got the car I wanted. More

by missteedawn75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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