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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
3,083 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 3,083 reviews

November 22, 2025

Always have had a good experience with the service advisors and they have delivered on the times and prices quoted. More

by TA6PPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2025

AWESOME! NEVER HAD A BETTER EXPERIENCE. PROFESSIONAL, COURTEOUS, DID ALL THEY COULD TO MAKE MY EXPERIENCE THE BEST. More

by jsifford45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you had an awesome experience at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide professional and courteous service, and it's great to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back next time! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 20, 2025

James Wood GMC was the easiest and most accommodating dealership I have ever been to. Best car buying experience to date! More

by Colin T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Colin, thank you for your fantastic feedback! I'm excited to hear that your experience at James Wood Chevrolet Buick GMC Decatur was easy and accommodating. Our team strives to provide the best car-buying experience for all our customers, and it’s great to know we succeeded with you. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 20, 2025

Great service and great service provider. Dason was very helpful and kept me informed on everything. More

by JOHNHEHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

John, thank you for your fantastic review! I'm pleased to hear that you had a great experience with us at James Wood Chevrolet Buick GMC Decatur. Dason truly values keeping our customers informed, and your feedback reinforces our commitment to excellent service. We look forward to welcoming you back on your next visit! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 20, 2025

Scheduled my 25K mi service for my Sierra AT4 Diesel. Dason got my truck in right away. Had the service work, tire rotation, fuel filter and cabin air filter replaced in about 1-1/2 hours. Great servi More

by robsimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review, Rob! I'm delighted to hear that Dason and our team provided you with great service while taking care of your GMC Sierra AT4 Diesel. Keeping our customers informed is important to us, and I'm glad you appreciated that. We look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur for your future service needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 20, 2025

Krystal is a great service representative agent. All employees are respectful to customers. Certainly in helping my wife with opening doors for her using her walker. More

by ELASATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm happy to hear about your positive experience with our service team at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Krystal is respectful and helpful, especially in assisting your wife. I appreciate your kind words, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 20, 2025

Dason and team were friendly and professional. What started as a little noise turned into lengthy repairs but the team was helpful throughout the whole process More

by REBECCA.HEMMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Rebecca! I'm happy to hear that Dason and our team were able to assist you with your repairs and provide a friendly and professional experience. Your feedback is greatly appreciated, and we hope to see you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 20, 2025

Service was done efficiently and effectively. My service advisor kept me up to date the entire time. More

by TSWARTZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I'm pleased to hear that your service experience at James Wood Chevrolet Buick GMC Decatur was efficient and effective. It's great to know that your service advisor kept you updated throughout the process. We appreciate your feedback and look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 20, 2025

I didn’t hear from the dealership for over a week and even then I had to call them to get a call back. The repaid was $2700 and of that $1900 was labor to replace a thermostat. I thought it was extreme More

by bjfitz73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dason Howard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your concerns regarding the delay in communication and the costs associated with the repair. At James Wood Chevrolet Buick GMC Decatur, we strive to maintain high standards of service and transparency. I encourage you to reach out to me directly so I can discuss your experience in more detail. Your input is valuable to us, and we appreciate the opportunity to improve. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 19, 2025

This is a awesome dealer ship everything went so quick and easy i would tell anyone to shop James wood and ask for Rocco More

by DLPLUMBER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm pleased to hear that your experience at James Wood Chevrolet Buick GMC Decatur was quick and easy. Rocco will be delighted to know you appreciated his assistance. We look forward to helping you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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