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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,360 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,360 reviews
March 02, 2026
I was scheduled a time to turn in my car one month after the problem was found so the service dept could give me an electric car like the one I bought. When I showed up all the ev cars had been loaned out a the problem was found so the service dept could give me an electric car like the one I bought. When I showed up all the ev cars had been loaned out already. I was under the impression that I waited a month so that I could receive an EV car close to the one I bought, but all that was left were gas vehicles. I tried to drive the one they loaned me but it was too large for me to get in and out of easily. I then made an arrangement to take a gas vehicle the size of the car I bought. That has been almost a month ago. I am still waiting and I the people in the service dept desk not Krystal are treating me like its all my fault. So what do I do I can't get any good answers from the service Dept, who do I talk to to get this problem resolved. More
by SEL30063
Verified CustomerEmployees Worked With
March 02, 2026
I was in the middle of my shopping process when I stopped in for a test drive. They ran numbers for me and couldn't pass up the deal. Great friendly service. Love my truck, loved the whole experience. in for a test drive. They ran numbers for me and couldn't pass up the deal. Great friendly service. Love my truck, loved the whole experience. More
by jason.b.ralph
Employees Worked With
February 28, 2026
The sells person was great . We didn’t have a lot of time to buy and James Woods had the truck we wanted . Love the truck . But not the way we were treated with the trade. I was We didn’t have a lot of time to buy and James Woods had the truck we wanted . Love the truck . But not the way we were treated with the trade. I was told that the aftermarket parts on the trade didn’t make a difference in the price. That all changed when I was going to remove the wheels and tires and replace with new ones the price of the trade dropped significantly! More
by WILSHARP44
Employees Worked With
February 28, 2026
Was a pleasure working with Herb. If you need a truck, go see him 100%. If you need a truck, go see him 100%. More
by freddie.kennedy
Employees Worked With
February 27, 2026
Great people very helpful I am very satisfied how they help me find the particular suv that I wanted for the right price. help me find the particular suv that I wanted for the right price. More
by sergio.perez1826
Employees Worked With
February 27, 2026
When I called to schedule service I was quite frustrated but Dason was patient and professional, he promptly took care of every necessary arrangement and the issue with my vehicle has been fully resolved. F but Dason was patient and professional, he promptly took care of every necessary arrangement and the issue with my vehicle has been fully resolved. From sales to service Jsmes Wood is a fantastic dealership. More
by SPHILLIPS1919
Employees Worked With
Other Employees :
Dane Shelton
February 27, 2026
Repeat customer. Same straightforward process every time—no pressure, fair numbers, and quick paperwork. I’ll keep coming back. Same straightforward process every time—no pressure, fair numbers, and quick paperwork. I’ll keep coming back. More
by chad@chadlaxton.com
Employees Worked With
February 26, 2026
Karen was incredible and knowledgeable. The whole buying process was very easy. I highly recommend James Wood and Karen. The whole buying process was very easy. I highly recommend James Wood and Karen. More
by COURTENAYHAGER
Employees Worked With
February 26, 2026
Very helpful and straight forward. Did not beat around the bush and maintained kindness and professionalism from start to finish. Process was fast and was very well explained and execu Did not beat around the bush and maintained kindness and professionalism from start to finish. Process was fast and was very well explained and executed. Five stars no doubt!!!!!! More
by brianfreeman7410
Employees Worked With
