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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
2,661 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,661 reviews
July 03, 2025
I am so pleased with the service and support of James Wood Decatur. Not your typical dealership whom just wants to make the initial sale of a vehicle, but the after support of the service department is Wood Decatur. Not your typical dealership whom just wants to make the initial sale of a vehicle, but the after support of the service department is outstanding. Fair price for work performed; and the work is always totally complete and thorough, leaving you with no doubt or misgivings. The service department and all the persons working in it our outstanding, pleasant and willing to explain the work that needs to be done. It's performed in an efficient and timely manner. More
by o4nutmeg
Verified Customer
July 02, 2025
Thanks to Bryan and staff on the oil change and update recall done on the 2024 Colorado in an impressive timely manner to get back on the road . Keep the great work up recall done on the 2024 Colorado in an impressive timely manner to get back on the road . Keep the great work up More
by Snuffysurfdude
Employees Worked With
July 01, 2025
Cathy was extremely helpful, friendly and professional. Everyone I met there was helpful. Vehicle I bought was a good fair price. Highly recommend this dealership for a smooth car buying experience. Everyone I met there was helpful. Vehicle I bought was a good fair price. Highly recommend this dealership for a smooth car buying experience. More
by Zobo321
Employees Worked With
July 01, 2025
2nd time dealing with salesman Clay Estes. Great guy and easy to deal with. Gets you in and out! Great guy and easy to deal with. Gets you in and out! More
by ljames4
Employees Worked With
July 01, 2025
WOW. ..WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable. ..WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable. More
by CECILLEMOND52
Employees Worked With
July 01, 2025
I bought my truck from this dealership, that process was amazing. I would recommend for sales. Service on the other had was a bit disappointing. I was told my truck would be ready at 3. 3:23 came around amazing. I would recommend for sales. Service on the other had was a bit disappointing. I was told my truck would be ready at 3. 3:23 came around so I asked and he said it’ll be ready at 3:45. Thats a huge time difference. He acted like I wasn’t told by him that it would be ready at 3. Communication is huge in these situations. All you have to do to make a customer feel that their time is valued, is communicate when service is taking longer than estimated. He didn’t let me know until I asked, that’s not ok. Also, a water bottle, so trash was left in my truck from the service folks. I didn’t feel my time was valued therefore, I will not return. Valuing the customer will in turn create loyalty. More
by laurendestiny5
Employees Worked With
Kyle
July 01, 2025
My last visit a week ago took way too long for an oil change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need t change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need to work better about getting people in and out quickly (especially for an oil change). They either need to hire more techs or quit overbooking customers and forcing them to wait long periods of time. More
by Brandon
Employees Worked With
July 01, 2025
As always , it was a very pleasant experience. Karen worked very hard to get me the best deal on the car I wanted. We will keep coming back. Karen worked very hard to get me the best deal on the car I wanted. We will keep coming back. More
by mark.wg
Employees Worked With
July 01, 2025
Dropped it off for service and Dash Cam Installation, it was supposed to be an all day job, but they finished it earlier than expected. Great service and communication throughout the process. was supposed to be an all day job, but they finished it earlier than expected. Great service and communication throughout the process. More
by robsimp
Employees Worked With
