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Heritage Chevrolet Buick Owings Mills - Service Center

Owings Mills, MD

4.6
202 Reviews

202 Reviews of Heritage Chevrolet Buick Owings Mills - Service Center

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July 23, 2023

Mr. Butler called and made sure that I was good with the service received when I took my vehicle. Mr. Edward was on point with what was going on with my vehicle. He had me in and out. I wasn't in the servic More

by amaria65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Wojcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Butler
June 10, 2023

This is the best dealership in Maryland. I will always come here for my car buying needs. Will always takes great care of me. They are so patient and accommodating. More

by valiceafolabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Profit, William Butler
May 31, 2023

Friendly and efficient, Shaun was great, he greeted me warmly and answered all my questions. It was a great car buying experience. More

by Rsziemann
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023

This dealership is friendly, knowledgeable salespeople, and the service department is nice.. Willam Butler is our salesperson, he treated us with respect, and met our needs . Willam is very knowledgeable More

by deegia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shandly Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Butler, Kurt Anderson
May 22, 2023

Jerome Brown is my go-to person when I need my truck serviced. He is patient and addresses all my concerns. I did not buy my truck from Heritage but I should have. More

by D. Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Brown
May 18, 2023

The dealership has gone WAY downhill since I first went there with my father. That's where I bought my first car. I won't go back there though. They have screwed me over for the last time. More

by Pissedcarowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Woody
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schildt Jr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Scott
May 22, 2023 -

Heritage Chevrolet Buick Owings Mills responded

Thank you for sharing feedback about your experience with Heritage Chevrolet Buick Owings Mills. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. Our General Manager, John Holliday, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in reaching you. At your earliest convenience, please contact John directly at jholliday@mileone.com or 443.352.6103 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your time and feedback.

May 22, 2023 -

Pissedcarowner responded

Please stop calling me. I have had it with this dealership.

May 08, 2023

Kevin Jowers is the best salesman! I’ll be back soon to get another car definitely More

by Droberts982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2023

Excellent service and very thorough sales representative in William Butler. He spent alot of time in explaining all the features of the vehicle More

by Que man
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shandly Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Butler
January 27, 2023

I recently carried my 2017 Traverse in to have service work completed on it. I dealt with the service manager. He was very pleasant to work with. He made you feel like you and your car were important. All More

by Doug R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Walston
November 02, 2022

Best experience ive ever had car related. Very organized, friendly and solution focused. I seriously can't thank Mike S. enough! More

by Brennaf28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schildt Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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