Heiser Toyota

Service is a serious issue. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. More

Great job delays due to my bank and not being able to see car though specs work good. car though specs work good. More

This is the second great experience I’ve had buying a car with Heiser. They even delivered it to me 5 hours away. I would definitely recommend them to my friends. with Heiser. They even delivered it to me 5 hours away. I would definitely recommend them to my friends. More

Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More

We’ve bought 3 cars from Heiser Toyota, and 2 with Al’s help. He’s a fantastic salesman who makes the buying process easy and enjoyable. He offers all the options, but without any pressure. Starting the pr help. He’s a fantastic salesman who makes the buying process easy and enjoyable. He offers all the options, but without any pressure. Starting the process online was simple and I was thrilled that Heiser then turned us over to Al again! Jorgo in the Finance Dept was personable, explained everything, and was great to work with as well. We’ll continue to go to Heiser Toyota first for service and any future car needs. More

Once our car was in, everyone was professional. My only complaint was that it took us 5 hours to pick up the car. My only complaint was that it took us 5 hours to pick up the car. More

Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More

I went and got an oil change and tire rotation. I was told that it was going to take an hour to an hour and a half but it took over two hours. I’m not sure that it is worth the free oil change. I was told that it was going to take an hour to an hour and a half but it took over two hours. I’m not sure that it is worth the free oil change. More

Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! As well as the staff is warm professional and friendly. Thank yoy! More

Everyone at Heiser was very pleasant to work with and surely made us feel like part of the family. We will be considering them for future purchases. surely made us feel like part of the family. We will be considering them for future purchases. More