Chad Covert

My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else. More

by parksdairyfarm Verified Customer Verified Customer

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Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explain Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you. More

by Mary Vella Verified Customer Verified Customer

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Darrin is an excellent salesman he is patient and he gets the job done and efficiently the job done and efficiently More

by takaraross21 Verified Customer Verified Customer

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Everyone is efficient and easy to work with. I’ll continue to rely on Heiser for all my driving needs. I’ll continue to rely on Heiser for all my driving needs. More

by EAMESS1952 Verified Customer Verified Customer

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This was my first buying experience with Heiser Toyota and they hit a home run with regards to customer service and ease of process. Thank you. and they hit a home run with regards to customer service and ease of process. Thank you. More

by bobbers61 Verified Customer Verified Customer

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Great to work with. Knowledgeable, relateable, courteous and effecient. Will definitely buy from them again. Knowledgeable, relateable, courteous and effecient. Will definitely buy from them again. More

by midioholguin Verified Customer Verified Customer

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This was my first experience working with Heiser Toyota and found Roger and the staff very helpful and informative, and would recommend Heiser to anyone looking for a Toyota, and found Roger and the staff very helpful and informative, and would recommend Heiser to anyone looking for a Toyota, More

by jmnell Verified Customer Verified Customer

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I had an excellent experience at this dealership. James Hicks was amazing. I would recommend him to anyone. He was very understanding and took as much time as he needed with me to explain the in's an James Hicks was amazing. I would recommend him to anyone. He was very understanding and took as much time as he needed with me to explain the in's and out's of the vehicle to make sure it was a good fit for me. he was very good about sticking to my budget. He was extremely easy to talk to, and he made my car buying experience stress-free. I would recommend him and the dealership over all the other dealerships in that area. More

by sweet908 Verified Customer Verified Customer

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Brought my Camry in for an oil change and tire rotation along with a multi-point inspection, the technician took a very thorough video and found that I had a tiny nail in one of my tires. Had I not brought along with a multi-point inspection, the technician took a very thorough video and found that I had a tiny nail in one of my tires. Had I not brought it in to a reputable dealer, that could’ve been overlooked. Thanks for the great work Heiser Toyota! More

by Bryan Schultz Verified Customer Verified Customer

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We came in looking for a very specific vehicle James our salesman helped us find the vehicle that we were looking for at a price we were happy with and overall made us feel like valued customers. salesman helped us find the vehicle that we were looking for at a price we were happy with and overall made us feel like valued customers. More

by linda96 Verified Customer Verified Customer

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