Jorgo Ndina

My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else. More

by parksdairyfarm Verified Customer Verified Customer

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Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explain Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you. More

by Mary Vella Verified Customer Verified Customer

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Darrin is an excellent salesman he is patient and he gets the job done and efficiently the job done and efficiently More

by takaraross21 Verified Customer Verified Customer

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The service was terrific, the new car a thrill! James was friendly, helpful, and informative. James was friendly, helpful, and informative. More

by rink.cravats.9z Verified Customer Verified Customer

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The minute we walked in we knew we were at "home". Car shopping is one of our least favorite things to do but Darrin and the team at Heiser turned it into a very great experience! Darrin is warm, per Car shopping is one of our least favorite things to do but Darrin and the team at Heiser turned it into a very great experience! Darrin is warm, personable, knowledgeable but most importantly we felt he was trustworthy in helping us choose the right vehicle with the right options for our needs. No pressure just working together as a team. We are delighted with our new Crown Signia and look forward to future great service. More

by franluebke Verified Customer Verified Customer

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Easy to work with the staff at Heiser Toyota. The delivered a quality car on time which is greatly appreciated The delivered a quality car on time which is greatly appreciated More

by yellowtroutlabs Verified Customer Verified Customer

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This was my first buying experience with Heiser Toyota and they hit a home run with regards to customer service and ease of process. Thank you. and they hit a home run with regards to customer service and ease of process. Thank you. More

by bobbers61 Verified Customer Verified Customer

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This was my first experience working with Heiser Toyota and found Roger and the staff very helpful and informative, and would recommend Heiser to anyone looking for a Toyota, and found Roger and the staff very helpful and informative, and would recommend Heiser to anyone looking for a Toyota, More

by jmnell Verified Customer Verified Customer

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Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations. knowledgeable and extend excellent customer relations. More

by tbernard1153 Verified Customer Verified Customer

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It was a pleasure working with Al. He was very knowledgeable and responsive during the whole process. The rest of the staff I dealt with (Jorgo and Jakub) were great as well. I would He was very knowledgeable and responsive during the whole process. The rest of the staff I dealt with (Jorgo and Jakub) were great as well. I would definitely shop at Heiser Toyota again. More

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