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Nathaniel Jenkins

Overview Reviews (126) Inventory (109)

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Nathaniel Jenkins

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.6

126 Reviews

Overview Reviews (126) Inventory (109)

4.6

126 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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126 Reviews of Nathaniel Jenkins

August 31, 2026

Dealership Rating

Employee Rating

Very accommodating with the complexities of having to go back and forth with Toyota for parts replacement coverage back and forth with Toyota for parts replacement coverage More

by EANDCHANSEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Aug 31, 2026 -

Heiser Toyota responded

Our service team was glad to handle the back-and-forth with Toyota to secure parts replacement coverage for your Prius. Your five-star rating and kind words mean a lot to us. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 21, 2026

Dealership Rating

Employee Rating

The video and free car wash are very great perks. Shuttle service is very nice. Shuttle service is very nice. More

by diane.garhart

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Cameron

Aug 21, 2026 -

Heiser Toyota responded

Your mention of the video overview and complimentary car wash highlights the perks we aim to offer during service on your Prius. It’s great to know the shuttle service made your visit more convenient. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 20, 2026

Dealership Rating

Employee Rating

Service is great. Prices are exorbitant. Will be getting service elsewhere due to cost. Employees universally helpful Prices are exorbitant. Will be getting service elsewhere due to cost. Employees universally helpful More

by kevin_kozak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 20, 2026 -

Heiser Toyota responded

Kevin, thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 12, 2026

Dealership Rating

Employee Rating

I had a disappointing and frustrating experience during my recent visit. Starting with scheduling. I schedule and received confirmation at a 8:00am appointment, which was changed without notification to 9: my recent visit. Starting with scheduling. I schedule and received confirmation at a 8:00am appointment, which was changed without notification to 9:00am. This didn’t impact my day that much, but is frustrating. Next, I had scheduled an early appointment so I can go to work and have my car ready by 4:00pm when I’m out of work and need to pick up my children (8 hours for oil change and tire rotation). I did not get a call from the dealership on the status, and I had to call 3 times, starting at 2:00pm to get some sort of answer on my car. Eventually I got a call back at 3:57pm saying it’s ready, and that Toyota scheduled an uber for me back to the dealership (1.5 miles away from my location). The uber no-showed and I ended up paying for my own ride there. More

by dhgushee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

August 07, 2026

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Employee Rating

Quick and straight forward Nate was great, gave me all the right information and got me what o needed done. the right information and got me what o needed done. More

by harryvang10

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Aug 07, 2026 -

Heiser Toyota responded

Hearing that your service appointment was quick and straightforward means a lot to our service team. We’re pleased Nathaniel could provide the information you needed and efficiently complete the work on your Toyota Tundra. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 05, 2026

Dealership Rating

Employee Rating

They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff. I would go back to them. Yes Mary Ann has a very good staff. More

by vivians1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Lowther, Kevin Cameron, Terrence Stamm

Aug 05, 2026 -

Heiser Toyota responded

We’re glad the service on your Toyota Highlander Hybrid met your expectations. Hearing you’d choose to return and your compliment on our staff means a lot to our service team. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 03, 2026

Dealership Rating

Employee Rating

Great service, Nathan found a coupon for the extra work and saved me some money. and saved me some money. More

by LJMOSER919

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Aug 03, 2026 -

Heiser Toyota responded

Our service team is pleased Nathaniel was able to apply a coupon to lower the cost of your Toyota Venza’s extra work. Hearing that it saved you money means a lot to us. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 03, 2026

Dealership Rating

Employee Rating

Great service, Nathan found a coupon for the extra work and saved me some money. and saved me some money. More

by LJMOSER919

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Aug 03, 2026 -

Heiser Toyota responded

Your mention of Nathaniel finding a coupon highlights how we aim to help you save on service. Hearing that you enjoyed the service on your Toyota Venza means a lot to our service team. We’re pleased Nathaniel could find that coupon and save you money. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

July 31, 2026

Dealership Rating

Employee Rating

Easy to work with. Both the shuttle drivers were super nice I like the videos they send of my car during the service Both the shuttle drivers were super nice I like the videos they send of my car during the service More

by alexago17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Jul 31, 2026 -

Heiser Toyota responded

We’re glad our shuttle drivers made your visit easy and that you appreciated the service videos. Thank you for trusting us with your Toyota Highlander Hybrid, and we look forward to assisting you again. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

July 30, 2026

Dealership Rating

Employee Rating

Professional, timely, Nathaniel is fantastic and very clear about what is going on with my vehicle clear about what is going on with my vehicle More

by c3greatkids

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel Jenkins

Jul 30, 2026 -

Heiser Toyota responded

Thank you for letting us know your Toyota RAV4 service was handled professionally and on time. Nathaniel will be happy to hear you appreciated his clear communication. We appreciate your feedback and look forward to assisting you again. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

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