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Heiser Toyota

Milwaukee, WI

4.7
6,564 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,564 reviews

June 12, 2024

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up More

by NITABPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Graesing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 12, 2024

Great service, friendly and helpful employees. My daughter loves her new mirror on her truck. More

by debivy33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 12, 2024

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys. More

by briannextlevel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shardai Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nowak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Heiser Toyota responded

Thank you for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 12, 2024

Darrin was very helpful, knowledgeable, and super nice. I would 100% buy from him and Heiser again. More

by andyhallett4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

Kind, informative, good communication of situation with car. Offered insight on how to keep car in good shape More

by jprbravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 11, 2024

Al covered all the features and answered all of my questions. He and his team processed the paperwork efficiently. More

by peterschell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Heiser Toyota responded

Peter, Thank you so much for choosing Heiser Toyota! Please let Al know if we can be of any more assistance. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 10, 2024

Came in to get a dash cam install, even confirm with parts department for fitment when they open up told me it doesn’t fit my car. Waste of my time! More

by ttyaaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please contact me directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 09, 2024

The team was quite efficient and understood what I was looking for and managed the time well as I had limited time to test drive and make the selection of the car. The sales person Alex explained the proc More

by inder14k
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

June 08, 2024

Very pleased with service today! I felt very welcomed and very well taken care of. More

by mckenna.kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 08, 2024

They had all my data and knew the history of my vehicle right away. I was very pleased with the service. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda the sales lady
Jun 09, 2024 -

Heiser Toyota responded

Thank you, Mark, for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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