Heiser Ford Lincoln | Page 2

I had a great experience bringing my car in to have work done it was very easy and time efficient. done it was very easy and time efficient. More

Very easy and quick. Super friendly Very accommodating I would recommend Heiser to anyone I know Super friendly Very accommodating I would recommend Heiser to anyone I know More

There is no follow up with questions, warranties, or orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for th orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for the windshield wiper fluid was clod (which is something I requested they check for me) and it cost me $160+ to diagnose. I asked to check my extended warranty for coverage and to this day 3/13/25 I have not heard back. I have called several times and when I began to indicate how the service was not satisfactory she would make excuses and when I asked for Dave Lopez, the manager she would put me on hold and return telling her is not available. I’ve requested a return call and have not received one to date. I failed to mentioned that while doing my oil change she indicated that the techs told her they could not do a tire rotation because my lug nuts were old so agreed to have them changed. Later to find out there was probably nothing wrong with them. Please note I still have not paid for them because no one has bothered to request payment from me. I have been a customer of Heiser since 1998 and have purchased my children’s first cars from Heiser and to date they are still customers. Heiser used to be 10 out of 10 with providing good customer service. Today I will give them a 2. I know I have to follow up again to gave my SUV serviced but I dreading the next experience. More

I never used service yet. But I should. Found marks on windshield. Can't get off But I should. Found marks on windshield. Can't get off More

Everyone was absolutely fabulous to work with. JP and Justin went out of their way to get me the vehicle I wanted at a price below what other dealerships were willing to do. Presented financi JP and Justin went out of their way to get me the vehicle I wanted at a price below what other dealerships were willing to do. Presented financing options and clearly explained the advantages and disadvantages of the different options Great work by the whole team! More

I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were ne past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed. More

Very knowledgeable and attentive to my needs. Great customer service. Worked very hard to get me what I wanted. Great customer service. Worked very hard to get me what I wanted. More

Took my Bronco Raptor in for service and the sales team made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair. made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair. More

Great customer service! I went in for the works package and they found i had a nail in my tire. Phil was on top of everything and had my car ready to go in no time! Very t I went in for the works package and they found i had a nail in my tire. Phil was on top of everything and had my car ready to go in no time! Very thoughtful in explaining the vehicle inspection they provide and gave me a helpful printout for tires since my tread was getting low. No pressure from him to buy and he just wanted to give me a heads up for when the time comes. He was super informative! More

Comfortable waiting area, kept me updated and repaired a worn part for no additional labor costs. worn part for no additional labor costs. More