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Heiser Ford Lincoln

Glendale, WI

4.1
1,688 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,688 reviews

November 25, 2024

They do great work. service times are generally getting quicker over time and is a positive improvement More

by KURT.KOBERSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Heiser Ford Lincoln responded

Kurt, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 25, 2024

Tony was very helpful and showed that he really cared about my needs and concerns. Please keep this guy around. More

by tony_perkins88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Heiser Ford Lincoln responded

Tony, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 24, 2024

Good together go all the time all good together go for it all the time More

by CRAIGMALLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Bledsoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Petit
Nov 25, 2024 -

Heiser Ford Lincoln responded

Craig, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 22, 2024

I had a great experience at heiser, purchasing my new Lincoln Navigator! I recommend heiser to all my friends and family! More

by Cheriejarchow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your wonderful review, Cherie! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Heiser Ford Lincoln! Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

November 20, 2024

Paid for engine diagnostic. Results need new spark plugs. Paid for new spark plugs service. Results engine light came back on. Paid for more service fuel sensor.. Had slow More

by DAVISPE2063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 17, 2024

JT and the staff at Heiser did a great job helping us getting a new car when our recently purchased Heiser Lincoln was totaled in an accident. They helped in not only getting us a replacement car quickl More

by billboettge
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Heiser Ford Lincoln responded

Thank you, Bill, for your business and this review. We're happy to hear that JT and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

November 13, 2024

Had a great experience and would love to come back for service or a new vehicle More

by Hollyrherbst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Heiser Ford Lincoln responded

Holly, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 09, 2024

This dealership has lost my trust. My car was not serviced properly. No one has contacted me about a new tire that I need. More

by VONLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 07, 2024

Because they disable automation and sensors their triage and troubleshooting won't match the customer experience - as a result they weren't able to replicate the Check Engine light that I easily could (it t More

by ReV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Nov 10, 2024 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 05, 2024

To Alex, Thank you dearly, I appreciate the service provided on my behalf. Many more years to come! Respectfully, Nina W. More

by Nina W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com