Heiser Ford Lincoln

I wouldnt do business with them bait and switch tactics was back and fourth the whole time they aren't transparent. Payton lied to me about the ford blue advantage warranty its for used cars under 100k was back and fourth the whole time they aren't transparent. Payton lied to me about the ford blue advantage warranty its for used cars under 100k miles and 10 years old or less said I dont get it because I didnt buy a ford, i drove 200 miles was transparent about my trade in told them everything that was wrong with it Told BDC told the salesman and the finance guy, i get there and they act like they had no idea. Everything was back and the fourth the whole time.the process wasn't great was by far the worse car buying experience I've ever had and I've bought over 20 cars. Roy was the nicest person there didnt seem to lie. The deal was fair but wish the back and fourth didnt happen and wish I wasn't lied to about the ford blue warranty More

JT has been outstanding. He was great when the bought the care. Very knowledgeable and patient with us as we debated our decision. When we brought the car back to get mats He was great when the bought the care. Very knowledgeable and patient with us as we debated our decision. When we brought the car back to get mats, he was helpful again. And when we brought it back to get the trailer hitch, he brought my wife home from the dealership! He's great. More

This last visit was pleasant and completed in a timely matter . As compared to a few past experiences matter . As compared to a few past experiences More

“This was my second time purchasing a vehicle from Heiser, and both times the experience has been smooth, professional, and truly satisfying.” Heiser, and both times the experience has been smooth, professional, and truly satisfying.” More

Very efficient. Advised status regularly. And Car wash was very well done. Friendly knowledgeable staff Advised status regularly. And Car wash was very well done. Friendly knowledgeable staff More

I was happy with the timely and professional service from Bryce, Bassim and salesman 'Hutch.' Bryce, Bassim and salesman 'Hutch.' More

it was a great experience. Roy found me a truck that matched my needs. F250 super duty, went the extra mile to get a V-plow installed and ready for the snow. Hutch was also ve Roy found me a truck that matched my needs. F250 super duty, went the extra mile to get a V-plow installed and ready for the snow. Hutch was also very helpful. I recommend them highly. Thank you very much. More

Always ready to go when I arrive, very professional staff, and reasonable waiting time. The process of getting in and getting the very simple. staff, and reasonable waiting time. The process of getting in and getting the very simple. More

I was not happy with my experience at all! They dont have loaners, don't explain well whats going on with your vehicle. Im extremely dissatisfied. They dont have loaners, don't explain well whats going on with your vehicle. Im extremely dissatisfied. More

We have previously purchased four vehicles from the Heiser Group, so we came in expecting a trustworthy experience. We called ahead to confirm the vehicle was available before making the drive and were Heiser Group, so we came in expecting a trustworthy experience. We called ahead to confirm the vehicle was available before making the drive and were told it was available. When we arrived and were test driving the vehicle, we were suddenly told it was no longer available and they took a deposit on it. To make matters worse, no manager came out to explain or address the situation. We were simply left standing there, confused and upset, and essentially shown the door. The only option that was explained to us by the salesman and again not the manager was an another vehicle that wasn’t on the lot, more money, and a lower trim. After years of loyalty and multiple purchases, this level of poor communication and lack of accountability was extremely disappointing. This experience completely changed our view of this dealership, and we would think twice before doing business here again. More