Roy Edwards

No comment I was not impressed with the resolution of the issues with my vehicle issues with my vehicle More

by ksentek12 Verified Customer Verified Customer

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Experience started with Peyton. He was friendly and not pushy. Bassim was very quick and thorough. Roy was just as good as Peyton and Bassim. He was friendly and not pushy. Bassim was very quick and thorough. Roy was just as good as Peyton and Bassim. More

by mbasquez Verified Customer Verified Customer

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Very disappointed with the ethics of the sales management team (Roy Edwards). My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need team (Roy Edwards). My sales professional and I agreed to terms on a vehicle. I was told, to hold the vehicle until I could pick it up, I would need to send a deposit and they would contact me for payment. 2 hours later I received a text saying they have a "local" coming in to look at it in a few hours and will let me know if it is still available after they make their decision. Of course the "local" bought the truck. Then I received a call saying sorry for getting our wires crossed. So, if you're not a "local", dont waste your time. They will sell vehicles out from under you. More

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unfortunately we have had an issue with Leela and getting our 2nd fob delivered. It was promised on 6/6/26 when we purchased the car and it is 7/9/26 now and still no fob. I have communited with her and she our 2nd fob delivered. It was promised on 6/6/26 when we purchased the car and it is 7/9/26 now and still no fob. I have communited with her and she said the person who comes to activate and bring it is too busy to do so!!! Unacceptable! Still waiting for a date. Up until this fob incident, we were very please with the service. Too bad this is spoiled it. More

by sophiedog2158 Verified Customer Verified Customer

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Excellent experience with the entire Heiser Ford team. Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love Very attentive to my needs and provided all the information necessary for me to make the right decision in purchasing my vehicle from Heiser. Love my Ford Explorer. Thanks JT and the entire Heiser team! More

by N.Acosta Verified Customer Verified Customer

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I worked with JT not Roy Edwards. JT worked hard for the sale. That's all I have JT worked hard for the sale. That's all I have More

by kellymdassow Verified Customer Verified Customer

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Our purchasing experience was a feeling of super customer service along with knowledgeable, courteous, and professional personnel. Our service adviser Hutch, is a very valuable asset to your organization. service along with knowledgeable, courteous, and professional personnel. Our service adviser Hutch, is a very valuable asset to your organization. More

by robbilly Verified Customer Verified Customer

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Peyton my salesman was very helpful, bassim did my paperwork and made it very easy. paperwork and made it very easy. More

by austin.rumberg Verified Customer Verified Customer

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Excellent, friendly staff. There was no pressure and Brandon Yates was down to earth, yet professional. There was no pressure and Brandon Yates was down to earth, yet professional. More

by Rh5682 Verified Customer Verified Customer

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Brandon was very professional, knowledgeable, intelligent, trustworthy and helpful. Roy was very thoughtful and professional. intelligent, trustworthy and helpful. Roy was very thoughtful and professional. More

by Thomas Littlefair Verified Customer Verified Customer

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