Ellianna Haliga

Heiser Ford Lincoln responded

Thank you for highlighting Bryce’s professionalism and patience during your Ford Edge service. It’s wonderful to know our phone and front desk teams provided friendly and helpful support. We appreciate your recommendations and look forward to assisting you again. Today’s your Day Chad Formico General Manager (414) 228-5700 Chad.formico@heiser.com

Heiser Ford Lincoln responded

Thank you for trusting us with your Ford needs for over 40 years. Bassim and Hutch are delighted your new 2026 Ford Escape is serving you well. We look forward to supporting your driving adventures for years to come. Today’s your Day Chad Formico General Manager (414) 228-5700 Chad.formico@heiser.com

Heiser Ford Lincoln responded

Thank you, Dena, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

Heiser Ford Lincoln responded

Thank you for the 5-star review. We’re glad Ellianna got you in on time and provided helpful advice for your nearly 200,000-mile Ford Escape. We look forward to supporting your Escape on its next visit. Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

Heiser Ford Lincoln responded

Thank you for choosing us for your Ford F-150 service and for recognizing our team’s courteous and informative approach. We apologize for the longer-than-expected diagnosis and are glad the ride service added convenience. Ellianna and everyone in the parts department appreciate your kind words. Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority, and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Chad Formico so we can better understand what happened during your experience.

Heiser Ford Lincoln responded

Dear Africus, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Angela Resa Service Manager (414) 247-8850 angela.resa@heiser.com

Heiser Ford Lincoln responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Heiser Ford Lincoln! Today’s your Day Chad Formico General Manager (414) 228-5700 Chad.formico@heiser.com

Heiser Ford Lincoln responded

Dear Gian, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Chad Formico with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.