Handy Toyota
St. Albans, VT
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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It was a great experience working with Handys on my new Rav 4 Ali has been my go to guy for many years and i have bought quite a few cars through him as i always feel that he will do his best for me Rav 4 Ali has been my go to guy for many years and i have bought quite a few cars through him as i always feel that he will do his best for me More
Received notification that Handys had the parts to resolve the 2022 highlander recall. Made an appt next day and they were able to get me in within a week. They estimated recall work to be about an resolve the 2022 highlander recall. Made an appt next day and they were able to get me in within a week. They estimated recall work to be about an hour and that was correct too. It was more like 45min. I’m assuming they did great work because the bumper hasn’t fallen off yet. During our wait time we worked with Cody (sales). He recognized us in the lot looking at Tundras and came over to immediately help. More
Friendly professional service. I can always count on Handy Toyota for all my servicing needs. I especially like working with Alan Brown in the service department. He's knowledgeabl I can always count on Handy Toyota for all my servicing needs. I especially like working with Alan Brown in the service department. He's knowledgeable, has good communication skills and really enjoys his work and making customers his priority. He also gives good advice on cruises. Hope you enjoy your upcoming cruise Alan because you certainly deserve it!! More
Couldn't recommend this place less. After purchasing a car here, I noticed a grinding noise from front left wheel bearing. I brought it in for service to be checked out and told them th After purchasing a car here, I noticed a grinding noise from front left wheel bearing. I brought it in for service to be checked out and told them that I thought they should look at the brake pads as they sounded like they were rubbing against the rotors or possibly the caliper pistons needed to be lubricated. They told me that since the brakes were new that they were likely just needing to be worn in and the noise would dissipate over time. Over the following months I noticed the noise getting louder and more frequent with a loud screeching noise present. I have been reaching out to the sales person who sold me my vehicle as well as Adam the GM multiple times even leaving them both voicemails with no response. By the time I brought it in for inspection the warranty time frame was over and they told me I would have to pay out of pocket to investigate the issue. I reached out to them again stating I felt they should comp this expense since they told me it would improve over time and it had not to which I did not receive a call back. When I again reached out to Adam, over email this time, he told me that the sales person I was working with no longer worked there and that he had never received any voicemails from me. I feel that it in good faith they should investigate this issue that was present during purchase and was DOCUMENTED as present during the initial service appointment a week after purchase. I explained that if he was unwilling to compensate a service charge to have this looked at I would take my business elsewhere. He did not respond. I am happy to never have to step foot in this establishment again. More
Have bought several cars here and have always been satisfied with arrangements and service. I now am only here ion the summer and continue to use their service. satisfied with arrangements and service. I now am only here ion the summer and continue to use their service. More
Great service. Easy transaction. They explained and gave a live demo about the new car. Easy transaction. They explained and gave a live demo about the new car. More
Good personable service Made buying a vehicle easy and hassle free Felt all sales personnel were honest and trustworthy hassle free Felt all sales personnel were honest and trustworthy More
My only minor complaint is how long it took for an oil change & tire rotation, but I suppose it's because they check 90+ other things too. The staff is always pleasant and helpful. change & tire rotation, but I suppose it's because they check 90+ other things too. The staff is always pleasant and helpful. More
Excellent Customer Experience! After a state inspection, we found out the rotors and pads needed to be replaced, therefore the state inspection on our 2012 Prius Plugin failed the After a state inspection, we found out the rotors and pads needed to be replaced, therefore the state inspection on our 2012 Prius Plugin failed the inspection. We needed to come back for another appointment to have them replaced. Alan does such an outstanding job in coordinating an appointment to have the brakes replaced. While we were there we found out there was a nail in the sidewall of our tire. Alan set up a rental for me to go back home to pick up a set of tires, they could install on the vehicle. Alan does provide an Excellent Customer Experience. If I was Alan’s boss, I would give him a raise! Thanks Alan! More
Don was very responsible, took care me very good. i was very happy how they took care of me. Highly recommended! i was very happy how they took care of me. Highly recommended! More