Darren Callan
Darren Callan at Handy Toyota

Darren Callan

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.7
351 Reviews

Dealership Experience

6 yrs, 1 mo

4.7

351 Reviews

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351 Reviews of Darren Callan

September 23, 2026

Dealership Rating
Employee Rating

Great friendly service, helped me in a pinch. Worked with my insurance, and fixed my car quickly! Highly recommend Handy Toyota and their staff. More

by Sam
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Recommend Dealer
Yes
Sep 24, 2026

Handy Toyota responded

Thank you for the review! We appreciate you leaving one!

September 21, 2026

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Fantastic people to work with. Cars are top notch and so is service. We love Handys. More

by combsarin
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Shover, Rick Brown

Sep 22, 2026

Handy Toyota responded

Thank you for the review! We appreciate you leaving us one!

September 17, 2026

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unfortunately, I had an appointment for Handy Toyota to take a look at a paint repair that has bubbled and peeled down to the primer and is less than two years old. I set the appointment up with Ethan Raym More

by GABE.CAMERON
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Recommend Dealer
No

Other Employees Tagged: Ethan Raymond

Sep 22, 2026

Handy Toyota responded

Thank you for taking the time to provide feedback about your recent experience. We take a 360 degree snap shot of every vehicle at check in to ensure that the vehicle is in good working order, and that there is nothing obvious that needs to be added to the repair order prior to being dispatched: soft tire, unknow damage, road hazard of some sort, etc... The recall may have been done at the other Toyota dealer, but the Toyota software automatically pulls open campaigns to ensure we are completing recalls in a timely and efficient manner. This recall was not completed in Toyota's system. In addition, it was listed on the repair that you signed off on. It is important for readers to know this customer did not purchase the truck here, has never done business here, and we were attempting to see if we could help him in getting something covered. Sometimes no good deed goes unpunished. Sincerely, Adam Luneau Handy Toyota

Sep 22, 2026

GABE.CAMERON responded

I want to explain how Handy Toyota who claims to look all innocent in this review is nothing of the sort. first! this vehicle was damaged and fixed by Handy Toyota of ST Albans VT, and they lied about the vehicle ever being there. they DID have and worked on the vehicle, it was damaged in transport, to Handy Toyota of St Albans VT, they fix the repair. this faulty repair, peel and flake off in less than two years. that's not good craftsmanship and should be covered by the dealership that made the repair. he is absolutely right. I did not buy the vehicle from Handy Toyota, but the failing work performed was performed by their establishment. so after a few emails, I made the appointment at their establishment to have the paint that was defective looked at ONLY! they told me they needed to see the vehicle before making a decision, (mind you they said no the first time) not to have my recalls fixed, not one word of that was mentioned in any conversation. NOT ONCE! I was hoping that they had enough integrity to say, yes! that was not done right, and we will make it right! NO, they sent me an email with no explanation and denied the fix. that was why you get a one star. Hello Gabe, This is Adam Luneau from Handy Toyota in St. Albans. After reviewing your inquiry about coverage of the paint on the Tundra, we have determined this is not warrantable. We recommend returning to your selling dealer; maybe they have a mechanism to make the repair. Regards,  Adam Luneau General Manager | Handy Toyota 701 Highgate Rd | Saint Albans, VT 05478 office: (802) 528-2233 | mobile: (802) 309-9240 this vehicle was sold and purchase by me with the warranty still in effect. the original dealership that did the faulty work was Handy Toyota of St Albans. not the dealership I bought it from with warranty still in effect. this was my only explanation as to why they would not fix the faulty work. then! he has the audacity the write this to my review, no explanation on why they would not cover the poor work they did on my 2-year-old vehicle, lied about the vehicle not being at their establishment and denied the repair and poor faulty paint they fixed on the vehicle before sale to the first owner (no title) from Handy Toyota of St Albans VT and nobody knew that the repair was done, they kept this in house. very sneaky for sure. this was his reply to my rating! now you have the background, you make the decision. BTW, the dealer that sold it to me thought it would be covered under warranty!!! Handy Toyota Responded to Your Review Thank you for taking the time to provide feedback about your recent experience. We take a 360 degree snap shot of every vehicle at check in to ensure that the vehicle is in good working order, and that there is nothing obvious that needs to be added to the repair order prior to being dispatched: soft tire, unknow damage, road hazard of some sort, etc... The recall may have been done at the other Toyota dealer, but the Toyota software automatically pulls open campaigns to ensure we are completing recalls in a timely and efficient manner. This recall was not completed in Toyota's system. In addition, it was listed on the repair that you signed off on. It is important for readers to know this customer did not purchase the truck here, has never done business here, and we were attempting to see if we could help him in getting something covered. Sometimes no good deed goes unpunished. Sincerely, Adam Luneau Handy Toyota I don't believe I'm the only one that would give you a bad rating. do better and get better. this is 100% your faulty work and any reputable dealer would have fixed the blotched repair with no questions.

September 10, 2026

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I've received consistently good service from Handy's. I've bought two vehicles from them, both new and have been pleased with my overall experience. More

by jlarmstrongrn
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Recommend Dealer
Yes

Other Employees Tagged: Victoria Barbagallo, Rick Brown

Sep 10, 2026

Handy Toyota responded

Thanks for your review! We appreciate you leaving us one!

August 31, 2026

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This is triple time I have had to send my Tacoma to the dealer for repair. Got timely feedback on the repair information and status, etc. More

by Cliff
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Recommend Dealer
Yes
Aug 31, 2026

Handy Toyota responded

Thanks for your review! We appreciate you leaving one!

August 26, 2026

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Very accommodating did what was needed plus a more than expected very ,pleasant very professional no complaints More

by m44jmt
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Recommend Dealer
Yes

Other Employees Tagged: Adam Luneau, Ethan Raymond , Adam Bentley

Aug 27, 2026

Handy Toyota responded

Thanks for your review! We appreciate you leaving us one!

July 29, 2026

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The Service crew is very polite and courteous. The gentleman that came to our house was thorough and knowledgeable. More

by lastone9313
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Shea, Casey Toof

July 20, 2026

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I brought my truck into Handy to have the 3 inch lift kit installed. Even though I purchased the vehicle at another Toyita dealership I was treated like Family at Handy. The parts and service department are More

by Jberkman21905
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Recommend Dealer
Yes
Jul 21, 2026

Handy Toyota responded

Thanks for your review! We appreciate you taking the time to leave us one!

July 20, 2026

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I'm very happy with the dealership but I marked down a star because we had to return twice to get something taken care of - my one hour service turned into over 2 because we had to turn around twice to co More

by CHIEF_CORYER
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Recommend Dealer
Yes

July 04, 2026

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Always good service when I go there to have work done on my vehicle and they are always friendly More

by p_kmarsh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Victoria Barbagallo, Rick Brown

Jul 07, 2026

Handy Toyota responded

Thank you for the review! We appreciate you leaving one!

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