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Greenway Kia West - Service Center

Orlando, FL

4.2
2,023 Reviews
Call Service Center (844) 706-0067

2,023 Reviews of Greenway Kia West - Service Center

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August 06, 2025

Service here is always as quick as possible. They do their best to get you in and out and become familiar with their customers. I have been coming here since 2022 More

by pennrl1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2025 -

Greenway Kia West responded

Thank you for your review! We’re glad to hear you’ve been coming to Greenway Kia West in Orlando, FL since 2022 and that Keiara and our team continue to provide quick, efficient service while building strong relationships with our customers. We appreciate your loyalty and look forward to seeing you for your next visit. — Mark Foster, Service Manager – markfoster@greenwayauto.com

August 06, 2025

Good short wait Advisor excellent, coffee was good not many customers waiting At meetings sorry! More

by TAMMYROD40
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 09, 2025 -

Greenway Kia West responded

Thank you for your review! We’re glad to hear your wait time was short and that your advisor provided excellent service. We also appreciate your feedback about the amenities at Greenway Kia West in Orlando, FL. We look forward to welcoming you back for your next service visit. — Mark Foster, Service Manager – markfoster@greenwayauto.com

August 06, 2025

very happy with the service ! ! Very kind! Wonderful attention! Great service from her and Mr. Gabriel. More

by rogerj1611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Taurus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Greenway Kia West responded

Thank you for your wonderful feedback! We’re thrilled you had a great experience at the Greenway Kia West Service Center with our team, including Mr. Gabriel. Providing kind, attentive, and professional service is always our goal. We appreciate your trust and look forward to assisting you again. – Mark Foster, Service Manager (markfoster@greenwayauto.com)

August 06, 2025

Everything was good in the service and answers my questions when I needed I’ll be back More

by Nataliabarrerausa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Taurus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Greenway Kia West responded

Thank you for your feedback! We’re glad your experience at the Greenway Kia West Service Center was positive and that our team answered all your questions. We look forward to welcoming you back for your future Kia service needs. – Mark Foster, Service Manager (markfoster@greenwayauto.com)

August 06, 2025

I gave a low rating because of your service department. I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such More

by jdecker4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nada Ammor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keiara Lluberes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

Greenway Kia West responded

We’re very sorry to hear about your experience and the delay in returning your vehicle. This is not the level of respect or service we aim to provide. I would like the opportunity to discuss this with you directly so we can better understand what happened and work toward making things right. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager

Aug 14, 2025 -

jdecker4321 responded

I do not see anything to discuss with you. Shame on you for treating people the way you treated me. People need to know what is going on with their vehicles. That is no crime. I was given dates when my car would be ready, I tried and tried to call you, but, had to call the sales department so they could walk over a message from me. Then, when she called back, her response was ( at 3:00 p.m.) "the day isnt over yet is it". I never got a call back, and, had to find a ride there the next day because your system doesnt allow messages to be left. I had to have a "meeting," with 4 of your service team just to get you to check my engine. And thats after i told you my mechanic said it was the engine. When i said that, i was told "you trust a mechanic over Kia technecians?" It was the engine, and, i believe you dragged your feet getting correct information to Kia Corp. to hold up the repair!

August 05, 2025

Jessie is an amazing person to work with, he will always make sure you’re getting the good deals and that you understand each step being taken! More

by GRACEKIEL3403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Mahogany
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Greenway Kia West responded

Thank you for your kind words! We’re glad to hear Jessie made sure you received a great deal and guided you through every step of the process. We appreciate you choosing Greenway Kia West and look forward to helping you again in the future. – Anas Lazaar, General Sales Manager

August 05, 2025

Snack area sucks, they have a sign that says “free water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and s More

by Cnavar05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Sopocy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Greenway Kia West responded

We appreciate your feedback and apologize for the condition of our snack area and the inconvenience regarding the water. This is not the experience we want for our guests. I’d like to address your concerns directly and ensure improvements are made. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager

August 05, 2025

Everyone was very professional from the person who walked up to my car to the person who handled the whole transaction. Very courteous professional everything was done in a timely manner first time watching More

by BELLBRENDA0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Greenway Kia West responded

Thank you for sharing your experience! We’re glad our Greenway Kia West Service Center team provided professional, courteous, and timely service from start to finish. We’re also happy you enjoyed receiving a video update during your Kia’s service—it’s one of the ways we keep customers informed every step of the way. We look forward to assisting you again. – Mark Foster, Service Manager (markfoster@greenwayauto.com)

August 04, 2025

The worst dealership ever! Never buying cars from that store again… really bad sales person and xxx services More

by 744paulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2025 -

Greenway Kia West responded

Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take your comments seriously and would like to learn more so we can address your concerns directly. Please contact me at anaslazaar@greenwayauto.com so we can discuss your experience further and work towards a resolution. — Anas Lazaar, General Manager

August 03, 2025

Very courteous! And would recommend to others! was very pleased with service and car was taken care if! More

by Gregory Fields
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Martins
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Aug 04, 2025 -

Greenway Kia West responded

Thank you, Gregory, for your great feedback and recommendation! We’re delighted to hear you were pleased with our service and that Jesse Martins took excellent care of your vehicle at Greenway Kia West. Our goal is to make sure every guest feels welcomed and confident in their Kia service experience. If you need any assistance in the future, please reach out to me directly at markfoster@greenwayauto.com. — Mark Foster, Service Manager

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