Greenway Kia West

Jeremy is a good salesman. He worked with you from the start to the end. If trade my He worked with you from the start to the end. If trade my More

Service department was very quick and professional . Will definitely be returning my vehicle to this location. Will definitely be returning my vehicle to this location. More

Everything happened so quickly & seemed streamlined. From test driving my Kia Sportage to also viewing another smaller Kia I was very happy to leave there in less than 3 hours with a trade in on my car From test driving my Kia Sportage to also viewing another smaller Kia I was very happy to leave there in less than 3 hours with a trade in on my car & a new 2022 Kia! My whole experience was a very good one! Who is Mac Cumbur? My agent was David Urquilla Cortez & Ivan In the Finance dept it was Carlos More

Although the attention of the staff is good, the service to my car was terrible to my car was terrible More

The communication with Jessica was horrible. She called me 1 time and that was the initial call stating they received my car and they would do a Diagnostics Test and they need to replace the bat She called me 1 time and that was the initial call stating they received my car and they would do a Diagnostics Test and they need to replace the battery. After 1.5 day calling and leaving messages asking for her to call me back. She never called back. I finally got in contact with her. I asked if the car was ready. She stated oh your car needed just the battery. I tell her that I am on my way to pickup the vehicle and I would be driving 1.5 hour away. I get there no Jessica. Her coworker tells me that Jessica is left for the day and they didn't have any idea that I was coming. I pay for the installation of battery and leave for home which I thought. As soon as I left the parking lot the battery light and the steering wheel light is on. Thankfully a coworker Liz is still there and she runs another diagnostics test. The result is now I need a new alternator and the cost would be $1900 plus. I asked if could Jessica could call me the next morning. They wrote and placed the information on Jessicas desk. I waited until 3 pm the next day and decided to call Jessica because still hasn'tcontacted me. After I reaching Jessica I asked for the break down of the $1900 plus of course she couldn't. I decided that I would pickup my vehicle and take it to another place. More

Great service and super fast with getting things done. Very helpful in understanding my concerns on the vehicle Very helpful in understanding my concerns on the vehicle More

Horrible experience to where you feel uncomfortable has misunderstanding bad experience. I will never go back Kia. misunderstanding bad experience. I will never go back Kia. More

Jesse was kind and knowledgeable. I always take my 2023 Telluride to Greenway for any routine service I always take my 2023 Telluride to Greenway for any routine service More

Upon arrival Luis directed me to Jesse took over with a +++ services . Everything was great ! +++ services . Everything was great ! More

Terrible Experience with This Dealership My experience at this dealership was one of the worst I’ve ever had. Michael Carey, the salesperson, made the process unnecessarily complicated. He would tell us o at this dealership was one of the worst I’ve ever had. Michael Carey, the salesperson, made the process unnecessarily complicated. He would tell us one thing, but when we spoke to the management or finance office, the story would change. They even let us take the car home for two days, only for us to find out later that the bank hadn’t approved the financing. This was incredibly frustrating and misleading. On top of that, they promised free service for the first maintenance since the car had over 50,000 miles. However, when I went to the service department, they declined this offer, making it clear it was a lie. My stepson was also supposed to receive a referral bonus for recommending me, but they told me the salesperson who sold him his car no longer worked there. This turned out to be another lie because Diego Barroso, the person who sold him the car, is still working in finance at the same location. At one point, I thought I could trust another salesperson, Chrissie Paul. She seemed genuine but ended up being unreliable. She set an appointment with me, knowing she wouldn’t be available. Just because we share the same cultural background doesn’t mean I can trust her automatically, and she proved that. I’ve purchased two cars from this dealership, thinking I knew them well, but this experience has shown me that they don’t value honesty or their customers. I would not recommend this dealership to anyone. More