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Garavel Subaru
Norwalk, CT
6,705 Reviews
Garavel Subaru is CT's fastest-growing Subaru dealership.
2024 DealerRater.com Dealer of the Year Award winner.
Free Lifetime Warranty on all new cars
Every used car comes with 1 of 4 warranty levels. With available additional coverage.
BEST price guarantee on all vehicles.
Trade-in values provided by Kelley Blue Book.
Proceeds from each car support a local charity each month.
Subaru Service
- Genuine Subaru parts installed by Factory-Trained technicians
- Free courtesy shuttle
- Comfortable waiting area with free WIFI, coffee, tea, water, and snacks
- Loan cars available for major services
- 12 month/ 12,000 mile parts and labor guarantee on all work
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 6,705 reviews
June 01, 2024
I've been leasing cars for over 15 years from this dealership, Gary has been a delight to work with. He is very professional, attentive to the details and very knowledgeable. This time we leased the a dealership, Gary has been a delight to work with. He is very professional, attentive to the details and very knowledgeable. This time we leased the all electric Solterra. He took the time to go thru all the features and made sure we understood everything about how to charge the vehicle both at home and at a charging station. He responds quickly to all emails and stays in contact after receiving the vehicle to make sure you are completely satisfied. More
by Jlwagna
May 31, 2024
Gary is patient and knowledgeable, I’ve always felt comfortable with his sales approach and glad that I just purchased my new 2024 Outback Limited with him 👍🏻 comfortable with his sales approach and glad that I just purchased my new 2024 Outback Limited with him 👍🏻 More
by cliffbuysthings
May 31, 2024
Byeong was amazing! ! So friendly, informative and knowledgeable. It was easy to see how he wanted the best for his customer and worked hard to achieve our needs!! Thanks ! So friendly, informative and knowledgeable. It was easy to see how he wanted the best for his customer and worked hard to achieve our needs!! Thanks Byeong!!! More
by Ada162318
Employees Worked With
May 30, 2024
Last year(2023), I and my son decided to try leasing the car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26t car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26th. However, in about 1 month, we were so surprised to hear the strange noise like whistle and some smells coming out when heating or air conditioner were on. I called the service and was transferred to Ken, with whom I made a check-up appointment. Nothing was found at that time. But, unfortunately, the issue was becoming worse, and I called the service again. They wanted me to drive with someone, which did not make a sense at all: I am not a specialist and explained that the noise comes and goes, and it is difficult to say when it will be be heard again...They also checked for the smell and said that all is okay. I left again, but had to bring the car to service a third time, and brought my son as a witness. Ken and other person from the office, who introduced himself as a manager(I did not see him, however, among any managers on pictures), started blaming me and pointing out that this car is not for me, I have to give it back and that , nobody, except me ,complained about anything.They spoke in a humiliating, offensive manner to us, instead of offering any resolution, because the issue is still there. Today, on 05/30/24, I came for a complimentary car wash offered to me in the card I received by mail due to my B"day.. I made an appointment in advance for 9:30 am and was there on time. I also have mentioned, that when I will bring my car for tire rotation (at 6,000 miles), I still want them to check again for the cause of noise which never disappeared and smell is still present. He started screaming at me that nobody will do anything for me, and this topic is closed. Also, as he said, he does not want to talk to me, or serve me anymore, and gave me the voucher for a free service at the car wash down the road, instead of service at a dealership.Another person, Jerry, who called himself manager as well, started talking to me the same offensive way. I asked for the owner's Mr. Paul Caravel's contact information, but he refused to provide. I left and visited the car wash from the voucher they gave me, however, did not risk to leave my car there and brought both voucher BD invitation back to Jerry and suggested they can wash their car there for free themselves, instead of me. I am retired senior, during my life I owned and drove a different cars , including more expensive , such as Mini, Toyota, etc. I never complained about any issues with the cars and was so happy with a fully respectful and caring services at a dealerships. The service I received at the Subaru in Norwalk, is outrageous, comparable to the Dan Perkins in Milford, with whom I was already in contact. Hopefully, the owner will see my message and will take some measures to resolve the issues to a full customer's satisfaction, as it supposed to be. More
by Ukrainian
Employees Worked With
May 30, 2024
Garavel Subaru is the finest dealership that I have ever dealt with. They are professional and truly work with clients to ensure their needs are met. dealt with. They are professional and truly work with clients to ensure their needs are met. More
by Carl4music
May 28, 2024
Had a pleasant experience especially being out of state. The team, especially Gary, took care of all my needs. The team, especially Gary, took care of all my needs. More
by rc1994
Employees Worked With
May 27, 2024
Garavel is a great dealership and Michelle made our experience easy! She is very thorough and helpful! Even followed up after the sale in case we had more questions. experience easy! She is very thorough and helpful! Even followed up after the sale in case we had more questions. More
by Krisfmurphy
May 25, 2024
Thank you so much they explained everything when we get there to buy a car also they are so nice, everything was Done when we get at the dealer .they also give us a tour and every spot they have a small g there to buy a car also they are so nice, everything was Done when we get at the dealer .they also give us a tour and every spot they have a small gift . Also the coffe and the hot Chocolate was delicious, and I recommend this place nice and kid . More
by recinos.evelin
Employees Worked With
Other Employees :
Conrad Jury, Marjorie Pique
May 24, 2024
Fantastic buying experience and customer service. First time buying from a dealership and I'm glad it was them. First time buying from a dealership and I'm glad it was them. More
by Deshu
May 24, 2024
Gary was super professional and very helpfull was a great experience . He was very knowledgeable and made everything very easy experience . He was very knowledgeable and made everything very easy More
by williamkmaier
Employees Worked With
