Galleria BMW

Billy Herbert and the Service Staff are professional, experienced, care about me and very courteous. experienced, care about me and very courteous. More

I was at the dealership to get my 2019 x3 serviced. While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of the managers and salesperson to get an appraisal of the vehicle I wanted to trade in for the purchase. My trade was appraised, I was shown what the purchase price would be for the x5 and I was ready to proceed but I was told the technician was not finished with the x5 and I would have to wait until everything was finished. The next day a Saturday, I was told all was complete. I asked the salespeson if I could come in on Monday to finish the deal because I live a long way from the dealership and she said yes, Monday will be fine. As agreed I called the salesperson to see what time she wanted me to come. I was told to come on. I immediately began the journey to the dealership. As mentioned before, I live a long way from the dealer. I was 3/4 of the way to the dealership when the salesperson told me another advisor was showing the 2016 x5. I asked her why, I had been working with her since she previous Friday and working with her manager on Sat. The salesperson then told me the people that were at the dealership looking at the vehicle had first shot at it and if they decided to buy it I would have to look at something else. When I was about a mile from the dealership I received a text that the vehicle had been sold. Why wasn't the vehicle I had wanted so badly not put aside until I got there to finish the deal? Why wasn't I told about the vehicle was in process of being sold to someone else before I got in my car to drive from Poplarville, MS all the way to Biloxi, MS. VERY VERY poor customer service and a total disregard for a long time customer and disregard of my time. More

Galleria BMW did an awesome job with the sale on my X3! I would like to thank Dawn, Michelle and the other members of their team in helping me through the process. If you are in the market for any kind of I would like to thank Dawn, Michelle and the other members of their team in helping me through the process. If you are in the market for any kind of BMW I would come to Galleria BMW for the purchase. Thanks guys! More

Quentin was an excellent salesman who listened to me as a buyer. Took the extra steps in verifying the vehicle information . Was a pleasure to work with! I will definitely refer him to others. buyer. Took the extra steps in verifying the vehicle information . Was a pleasure to work with! I will definitely refer him to others. More

Dan is wonderful to work with. He made the entire leasing process incredibly simple and painless. The price he quoted was excellent, he’s very responsive, and communicated well thr He made the entire leasing process incredibly simple and painless. The price he quoted was excellent, he’s very responsive, and communicated well throughout. Highly recommend working with Dan! More

It was very clean. The people were friendly and knowledgeable. Car was done on time with no issues. The people were friendly and knowledgeable. Car was done on time with no issues. More

Katy was a pleasure to talk to. Very kind and helpful. What a asset to have working for the company Very kind and helpful. What a asset to have working for the company More

It was an ok experience. I wasn’t blown away. I was quoted one price for tires and paid $300 more. The overall visit was over 2 plus hours waiting for truck wash. The rims we I wasn’t blown away. I was quoted one price for tires and paid $300 more. The overall visit was over 2 plus hours waiting for truck wash. The rims were still dirty and products used left a film. The service guy was decent. More

Great dealership! Made the car buying process quick and easy, and answered all questions I had. Made the car buying process quick and easy, and answered all questions I had. More

It was a very nice experience and good customer service. I am happy with my purchase I am happy with my purchase More