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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,348 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,348 reviews

October 26, 2024

Thanks colonial west for having a great staff Alan and Pam “The level of personalized service I received is something I will not forget. Exceptional in every way!” More

by gatessj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that you received exceptional personalized service from Alan and Pam at Colonial West Chevrolet of Fitchburg. Your appreciation means a lot to us, and we look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 25, 2024

"Very professional, quick, and took care of my car needs, thanks Edison prices are also reasonable @ colonial west Fitchburg and Pamela is sweet cashier More

by renas45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, for your wonderful review! I'm thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. Edison and Pamela will be delighted to know they made a positive impression. I appreciate your kind words about our professionalism and reasonable prices. I look forward to seeing you again for your car needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 24, 2024

Coby was great to work with, made purchasing my truck seamless and quick. Highly recommend More

by Boisee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your outstanding review! I truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. I'm thrilled to hear that Coby made the purchasing process for your truck seamless and quick. If you need any assistance in the future, please don't hesitate to reach out. I look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 24, 2024

Really awesome place @ Colonial West Fitchburg. I had received excellent customer service upon my arrival I loved it Thank you Jackie & Pamela More

by muratkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had an excellent experience at Colonial West Chevrolet of Fitchburg. I'm proud of our team, especially Jackie and Pamela, for providing you with top-notch customer service. I appreciate your kind words and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Having been with Colonial West since 2018, they have provided wonderful service and staff and Coby is no exception. He is very personable, knowledgeable, patient and great to work with reinforcing my More

by loisluniewicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear about your positive experiences with Colonial West Chevrolet of Fitchburg since 2018. Coby is indeed a valuable member of our team, and we're glad he made such a great impression. We appreciate your loyalty and look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

He was a joy to work with. He made my decision to BUY the car easy. More

by pattijones933
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody was who took care of us.
Report | Print
Oct 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Patti! We're thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It's great that our team made your decision to buy the car easy and enjoyable. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Coby Smart, our salesman was extremely helpful throughout the buying process. His IT skills were absolutely necessary in the business and test drive of our 25 Equinox purchase. More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Patrick, for your wonderful feedback! We’re thrilled to hear that our salesman provided you with exceptional service during your purchase of the 2025 Equinox. It's great to know that his IT skills contributed positively to your experience. We appreciate your support and look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 20, 2024

Got my oil done and the place was clean waited an hour talk with Pamela very pleasant she even talk to my daughter Edison came over to let me know it was done and he even gave me a discount. Check out C More

by Janibid4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that Pamela provided you and your daughter with excellent service, and I'm glad Edison was able to assist you with a discount. I appreciate your kind words and look forward to seeing you again! Feel free to send your friends our way anytime! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 16, 2024

Good service friendly up front with everything I would recommend to friends and family thank you More

by Kboudreau1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you received friendly and upfront service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to welcoming you, your friends, and your family back in the future. Thank you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 11, 2024

Had an appointment at Colonial west Had oil change and was informed by Pam that I get my tires rotated to when I made my appointment. Thank you got my oil change on the 10 and they did rotate my tires for More

by Royomer12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg, and it's great to know that Pam took good care of you. We truly appreciate your feedback and look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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