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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
310 Reviews

310 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 07, 2024

Loved working with PM she has a bubbly personality. In fact all the staff here at COLONIAL are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel & doug
Jun 07, 2024 -

Phil responded

Loved working with Pam not p.m.

June 07, 2024

Love working with Pam has a bubbly personality makes you feel comfortable. In fact, all the people in service are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive feedback, Phil! I'm thrilled to hear that Pam and our service team at Colonial West Chevrolet of Fitchburg provided you with a comfortable and great experience. I appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 05, 2024

She was very pleasant and friendly , a pleasure to deal with, and gave me a good laugh to make my day !!!!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Colonial West Chevrolet of Fitchburg responded

I am thrilled to hear about your positive experience with Colonial West Chevrolet of Fitchburg. Our team always aims to provide exceptional service with a personal touch. I appreciate your kind words and look forward to welcoming you back in the future. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

Pamela is sweet and helpful setting appointments and kind and I appreciate and squeeze me in you hired a great one More

by TF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words and positive review! I am glad to hear about your positive experience with setting appointments and accommodating your needs. Looking forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

I never received such wonderful customer service and look forward to dealing with her again. More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the positive review! I am glad to hear that you had a wonderful customer service experience. I appreciate your feedback and look forward to assisting you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

Pam and Jackie are the best! They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling More

by Stevealicata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about Pam and Jackie. It's fantastic to hear that they provided you with excellent service during your visit. I look forward to seeing you again for your future recall. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 29, 2024

Good efficient service in general maintenance Oil change tire rotation. Service was completed in a timely manor. Always a good experience More

by Benpa71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your positive experience with us! I'm thrilled to hear that you had efficient and timely maintenance at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 29, 2024

Great to see my friends Chris & Pam today. Always accommodating, friendly and helpful!!! Thank you again until next time. Have a great day! Carla ❣️ More

by Carlantom
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris ? New face
May 31, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the kind words, Carla! I'm thrilled to hear about your positive experience with Chris & Pam at Colonial West Chevrolet of Fitchburg. I appreciate your feedback and look forward to seeing you again in the future. Have a fantastic day! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 22, 2024

May 6 I called for a service appt. The person on the other end PAMELA scheduled an appt for May 10. My car was dropped off for the day and Edison dealt with the call back. He was hones More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Breault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Shelly, for the glowing 5-star review! We are pleased to hear about your positive experience with Pamela, Edison, and Alex at Colonial West Chevrolet of Fitchburg. We truly appreciate your kind words and are glad we could provide you with excellent service. We look forward to seeing you again in the future and thank you for choosing us for your automotive needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 24, 2024

Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam
Apr 26, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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