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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg
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Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
154 Reviews

Dealership Experience

2 yrs, 8 mos

4.9

154 Reviews

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154 Reviews of Jacqueline Quinlan

May 31, 2024

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Employee Rating

I never received such wonderful customer service and look forward to dealing with her again. More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor, Pamela Bussiere

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May 31, 2024

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Pam and Jackie are the best! They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling More

by Stevealicata
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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May 29, 2024

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Good efficient service in general maintenance Oil change tire rotation. Service was completed in a timely manor. Always a good experience More

by Benpa71
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Pamela Bussiere

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May 30, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your positive experience with us! I'm thrilled to hear that you had efficient and timely maintenance at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 20, 2024

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Great experience as always at Colonial West Chevrolet! Smooth transaction and no pressure. Will be back for another! More

by KevinGil1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Sean-O Salem, Christopher Taylor, Carlos Silvera, Jeff Chandler, DAS DAS

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May 22, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Kevin, for choosing Colonial West Chevrolet of Fitchburg again! I appreciate your loyalty and I am thrilled to hear about your positive experience with us. Looking forward to welcoming you back for your next vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 14, 2024

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Colonial West Chevrolet in Fitchburg delivers top notch customer service all the time. I have been a customer for 21 years and counting . More

by HAIRSCAPESSALON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Edison DaCosta, Christopher Taylor, Angie Misner, Carlos Silvera, Jeff Chandler, Maynor Aguilar, Pamela Bussiere

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May 15, 2024

Colonial West Chevrolet of Fitchburg responded

I truly appreciate your loyalty over the past 21 years. It's always a pleasure serving you, and I look forward to many more years of outstanding service at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 24, 2024

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Employee Rating

Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet , Pam

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Apr 26, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 30, 2024

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Employee Rating

Called for an oil change and Tania was great scheduling my car for the next day. All service personnel were pleasant and my car was ready when expected. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet, Christopher Taylor

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Apr 02, 2024

Colonial West Chevrolet of Fitchburg responded

We cannot thank you enough for this glowing review of our service center, Linda! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 29, 2024

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Employee Rating

My daughter’s vehicle needed brakes before a trip. I called Colonial and Tania was great scheduling an appointment for the next day. Jackie took her car in immediately and her brakes were fixed at a r More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet

Helpful
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Mar 01, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jackie and Tania were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 16, 2024

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Employee Rating

I was leaving for a road trip to Florida. Jackie got me right in for an oil change and complete vehicle check. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet, Edison DaCosta , Shelley Dupre

Helpful
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Feb 19, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 13, 2024

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Employee Rating

Vinnie and everyone at colonial west Chevrolet was a great experience, simple and easy! Big time recommend buying from! More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Edison DaCosta, Christopher Taylor, Vincent Locher, Carlos Silvera, Jeff Chandler

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Feb 15, 2024

Colonial West Chevrolet of Fitchburg responded

I really appreciate the kind recommendation, Jon. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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