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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,413 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,413 reviews

January 28, 2025

Service dept @ colonial west have the nicest people they are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your recommendation and are glad to hear that you had a positive experience with our service department at Colonial West Chevrolet of Fitchburg. We're always looking to improve our service, including the hot cocoa situation! We look forward to seeing you again for your next service. Enjoy your day! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

Good customer service & friendly Staff! I’m always able to get an appointment in timely manner, More

by thompsonk2020
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy who provides transportation. I can’t remember his name, but he was nice.
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Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We appreciate your kind words about our customer service and friendly staff. It's great to hear that you find it easy to get timely appointments at Colonial West Chevrolet of Fitchburg. We look forward to serving you again next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

Are sales man was great , friendly and very professional . They where quick and efficient getting the car ready . More

by lancenicholsbackhoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Lance! We're thrilled to hear that our team provided you with friendly and professional service at Colonial West Chevrolet of Fitchburg. It's great to know that we could assist in getting your car ready quickly and efficiently. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

I noticed that my headlights were not working ! I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Ja More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Shelley, Chris, Jackie, and Pamela were able to assist you promptly and resolve your headlight issue. Safety is always our top priority at Colonial West Chevrolet of Fitchburg, and we're glad our team could help you quickly. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 26, 2025

Had a wonderful conversation with Shelley Dupre She is a great asset to your dealership, great service very Courteous. Thanks for all your help More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Tonya! We’re thrilled to hear that you had a wonderful conversation with Shelley at Colonial West Chevrolet of Fitchburg. She truly is an asset to our team, and we appreciate your recognition of her great service and courteousness. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 25, 2025

Unlike other Dealerships I have been to it was definitely a no hassle experience. Colby was great, learned alot to be very comfortable with my purchase, the price and information I never received in many ca More

by Geno
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Geno, for your fantastic review! We're delighted to hear that you had a no-hassle experience at Colonial West Chevrolet of Fitchburg and that Colby provided you with valuable information to make you feel comfortable with your purchase. Your trust in our staff means a lot to us. We look forward to assisting you with your vehicle service needs in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

They have always taken good care of my car and make it as painless as possible More

by bline5999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the care you've received for your car at Colonial West Chevrolet of Fitchburg. Our goal is to make your experience as smooth and painless as possible, and it's great to hear that we've succeeded. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

Rob was very knowledgeable and helpful with the entire process and after the sale was completed he was still quick to answer any questions I had. More

by Jdoig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We appreciate you taking the time to share your experience with Colonial West Chevrolet of Fitchburg. It's great to hear that our team, especially Rob, was able to provide knowledgeable and helpful service. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 24, 2025

Exceptional service as always. Everyone is friendly and courteous. Highly recommend colonial west Chevrolet Fitchburg Ma . More

by Cboisvert1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you experienced exceptional service at Colonial West Chevrolet of Fitchburg. Our team works hard to create a friendly and courteous environment, and it’s great to know that it made a positive impact on your visit. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

I had to call to cancel an appointment I had this Saturday and they were able to fit me in that day. Very accommodating. More

by Bryaninfantino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that we could accommodate your schedule and fit you in on short notice. At Colonial West Chevrolet of Fitchburg, I strive to provide excellent service to our customers. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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