Colonial West Chevrolet of Fitchburg

Needed an oil change before a weekend trip. Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! Shelly scheduled my appointment for that day and service personnel got me in and out quickly. Great service as always! More

I will tell you you can’t beat the service they are the friendliest! The cashier Shelly was most helpful and very happy to help. Smiling is the essence in what we need in this world right now… Shelly is i friendliest! The cashier Shelly was most helpful and very happy to help. Smiling is the essence in what we need in this world right now… Shelly is in the perfect spot for your customers she is an asset for me and all and for Colonial west ! More

I was a little nervous at first since I had never used a shuttle service when repairing a car. As I got in the car for my ride home I saw my repair car being driven into the bay just in time, as it started shuttle service when repairing a car. As I got in the car for my ride home I saw my repair car being driven into the bay just in time, as it started raining and my sunroof was stuck open. The man driving me home was very nice and conversation was not a problem. Couple hours later I get a text saying the driver will be sent out in about 15 minutes and Jackie rechecks the address, as the car is done. Driver shows up and the ride back is just as pleasant as the ride in. I grab my keys and find out the problem and drive off with a smile, Thanks More

Called about our new cutaway van for a warranty call. Shelley and the team were quick to respond and got us in right away to address the issue without any questions or delay. Shelley and the team were quick to respond and got us in right away to address the issue without any questions or delay. More

Quick turn around with comfortable area to wait, as per usual no problem in and out. Easy transaction cashing out with Shelly. Mentioning colonial Fitchburg on my pod cast. Shout out for Shelley Dupre tell usual no problem in and out. Easy transaction cashing out with Shelly. Mentioning colonial Fitchburg on my pod cast. Shout out for Shelley Dupre telling my mother she was a beautiful lady.and a great mom More

Relaxed atmosphere. No pressure. Friendly salesman. I would recommend this dealership to a friend or family member. No pressure. Friendly salesman. I would recommend this dealership to a friend or family member. More

Coby was very personable answering all my questions. If he didn't know something he found someone who could. He was patient with me as I reviewed my options. If he didn't know something he found someone who could. He was patient with me as I reviewed my options. More

They are always professional, courteous, and polite. I've been going there since about 2012 and this is the 3rd vehicle I've purchased there. I always get a great deal, whether on purchasing a vehicle I've been going there since about 2012 and this is the 3rd vehicle I've purchased there. I always get a great deal, whether on purchasing a vehicle or for repairs or maintenance of my vehicles. More

Needed tires last week before a weekend trip. Eric in Parts had the tires the next day. Chris in Service had the tires mounted and balanced within a couple of hours. Great Service as always! Eric in Parts had the tires the next day. Chris in Service had the tires mounted and balanced within a couple of hours. Great Service as always! More

My expectations are sky high & Metro West delivered with its large selection of inventory, no pressure sales, & outstanding customer care, that can resolve problems at first sight! GM Jeff Chandler demonst its large selection of inventory, no pressure sales, & outstanding customer care, that can resolve problems at first sight! GM Jeff Chandler demonstrated that he is driven to deliver a great customer experience. Shelley Dupre made it very easy to connect with her by phone, email & text. Shelley took the time needed to understand my needs, putting me at the center of everything, each step of the way. First time here, but not my last. Metro West has earned my customer loyalty. More