Cobb County Toyota - Service Center

Everything went well, but the day after I picked up my car, my VSC light, traction control light, and my check engine light all popped on. car, my VSC light, traction control light, and my check engine light all popped on. More

Fast and reliable service. You guys always do a great job. Brent is a great service representative!! You guys always do a great job. Brent is a great service representative!! More

3rd visit to Service- felt invisible in front of a dozen staff - the "Next Service" sticker is misleading re:oil changes- if you've "heard that before", why continue to do it? Wondering why y'all want me t staff - the "Next Service" sticker is misleading re:oil changes- if you've "heard that before", why continue to do it? Wondering why y'all want me to fill this out again 🤔 Lose the 1st one? More

Superior service. Easy to work with. Notification of needed service very helpful. Very happy with the service received. Easy to work with. Notification of needed service very helpful. Very happy with the service received. More

Katie took care of us quickly. I was impressed. We needed a shuttle ride home. The driver was Brian. He was really good. He made sure my wife and her friend were out of the va I was impressed. We needed a shuttle ride home. The driver was Brian. He was really good. He made sure my wife and her friend were out of the van and into our car so that we could get on our way. Entire experience that could have been bad turned out very well. More

I requested the service advisor to have the technicians check one of my tires that has constantly lost air. He reportedly wrote this down in the notes section of the service ticket. I patiently waited in t check one of my tires that has constantly lost air. He reportedly wrote this down in the notes section of the service ticket. I patiently waited in the lobby for maintenance services to be completed. However, when I was called back to pick up my vehicle and asked if they checked the tire, the service advisor said that there were no notes from the technicians and it didn't appear the technicians looked at the tire. I asked if they could take a look before I left the dealership, however, he told me that it would be up to another 2 hours before it could be addressed and that I should bring my vehicle back for them to check this tire. The service advisor that I originally spoke with had left for lunch and a different service provider was behind the desk. I feel that the service advisor and technicians involved provided poor customer service. Furthermore, when I got back into my vehicle the cabin air filter was sitting on the floor of the passenger seat. I walked back into the service center and inquired about why it wasn't installed when they had the key. The service advisor told me that they could not open a locked glove compartment. No one explained that they needed the glove compartment unlocked when I arrived at the service center or that they would not install the cabin air filter if the glove compartment was locked. I will not be returning to this dealership for any maintenance services unless the customer service improves! More

Always prompt efficient and friendly. Never any pressure. Adequately staffed. Get texts updating me. Car is always ready when promised. Never any pressure. Adequately staffed. Get texts updating me. Car is always ready when promised. More

Great customer service, knowledgeable about recommendations and discounts as available. JC was extremely professional and did a great job of notifying me of recommendations and updates as they recommendations and discounts as available. JC was extremely professional and did a great job of notifying me of recommendations and updates as they were available. More

Great service and quick turn around time. Will definitely go back and recommend to anyone. Will definitely go back and recommend to anyone. More

Happy they followed up with the items needed my floor mats and 2nd keys. Happy Customer mats and 2nd keys. Happy Customer More