Cobb County Toyota - Service Center

I got a call from the dealership with an offer for a $44. 95 oil change And I call to confirm the price and the person who took the call “ noted it in my file”. They had records since I purchased the car f 95 oil change And I call to confirm the price and the person who took the call “ noted it in my file”. They had records since I purchased the car from this dealership. When I got to the service bay the associate had no knowledge of the call or offer and tried to upsell me also there was no record on the pervious call the day before. They told me it would take between 60 to 90 minutes for the oil change to be performed. That was 3:50 pm. I signed the paperwork and went to the waiting room. Around 5:40 I inquired about the status of the car. The associate I worked with Jeff had gone home for the day and the new associate could not find my paperwork. After a bit they pulled my paperwork from the system and checked me out where once again I had to explain about the voice mail from Jennifer that they were offering me an oil change for $44.95. I want to be clear everyone was nice and not rude but they all kept trying to say it was not a valid offer and had no knowledge or it. I still have the voicemail. So it took two hours for a oil change that I could of footed at any place far quicker and the only reason I went to the dealership was because of the offer left on my voicemail. Which I had to explain to three different associates. More

It was a reasonably easy process. On my last 2 visits, Toyota didn't have the parts/tires I needed on hand. On my last 2 visits, Toyota didn't have the parts/tires I needed on hand. More

They do a great job. Communicative, and offered different options for what I needed. I’m very pleased with the service. Communicative, and offered different options for what I needed. I’m very pleased with the service. More

Raven Hickman was our service representative, and she took good care of us. Also, the person who checked us out was very nice to us, his desk was the first one on the right-hand side closest to the wait took good care of us. Also, the person who checked us out was very nice to us, his desk was the first one on the right-hand side closest to the waiting area. I believe the 2 service items were done in about one hour. Overall, very satisfied with the service. More

The service advisor is very professional, courtesy and timely. I strongly recommend to friends and family members. timely. I strongly recommend to friends and family members. More

Simon is a wonderful service advisor to work with. He helped my daughter with kindness and patience and answered all my questions (by phone and text) both during and after her appointment. I can't t He helped my daughter with kindness and patience and answered all my questions (by phone and text) both during and after her appointment. I can't thank him enough! I really do appreciate all your help, Simon! My 5 star rating for this Service Center is based entirely on our experience with Simon. More

Excellent sales team! They made the process smooth and painless! I will definitely be back in the future! They made the process smooth and painless! I will definitely be back in the future! More

Service Didn’t do what I asked, ignored requests for maintenance. Also, didn’t give me quote for upcoming engine maintenance. And I had to wait a long time, and they won’t allow appointments for regular maintenance. Also, didn’t give me quote for upcoming engine maintenance. And I had to wait a long time, and they won’t allow appointments for regular maintenance. Worst Toyota service center I’ve been to, consistently. Makes me want to trade in for Chevy and never do business with Toyota again! More

David Cobb was an excellent service advisor. Prompt, explained everything in detail. Thank you for great service. Prompt, explained everything in detail. Thank you for great service. More

Amazed yesterday when dropped in with no appointment for 6 month maintenance. Was out in less than 20 minutes and on a Monday at that.👍 6 month maintenance. Was out in less than 20 minutes and on a Monday at that.👍 More