Cobb County Toyota - Service Center

Bought my truck here in 2001 and it's still running strong! Super fast service - in and out with no problems! Simon was fantastic! strong! Super fast service - in and out with no problems! Simon was fantastic! More

They take pride in their word and their work, they make me feel like I am special every time I go there for service. me feel like I am special every time I go there for service. More

Costas Hernandez was so helpful and friendly. He serviced my car quickly and new exactly what I needed. Awesome customer service!!! He serviced my car quickly and new exactly what I needed. Awesome customer service!!! More

Great service today, Veteran's Day 2022. Brought the RAV4 in for an oil change and transmission flush and fill. Austin Meek greeted me in the service lane immediately, only sold me what I ne Brought the RAV4 in for an oil change and transmission flush and fill. Austin Meek greeted me in the service lane immediately, only sold me what I needed or wanted, was polite and courteous, secured the shuttle van for me, called me when the car was ready... On a very busy day, Friday 11/11/2022 ... really great work today by Austin Meek, coming back next week to spend more money, Thank you to Austin and the team @ Cobb County Toyota, really great More

Go somewhere else for your service. They will make their own decisions on how to service your car without letting you know until after the fact. They will make their own decisions on how to service your car without letting you know until after the fact. More

I would have given Toyota a rating of five stars had my experience not included management involvement and the fabulous reminder of how big business works. My story begins before Thanksgiving when my daug experience not included management involvement and the fabulous reminder of how big business works. My story begins before Thanksgiving when my daughter’s car broke down two hours away from her home. I called and spoke to a Toyota service department and was told they could help. I had the car towed there the next day. The service department was extremely helpful in every way. Due to the state of the country the parts Toyota needed were still nowhere to be found. After eight weeks without a car for my daughter, I reached out to see if I could maybe have a loaner vehicle to await the impending repairs. I was told that they would check, but were hopeful that they could help. I was thrilled when I got a call from Toyota saying that they would indeed, give me a loaner. I made arrangements to pick it up the following day. My daughter, having been without a car, took a greyhound bus to Marietta. Pretty scary experience for a young woman who traveled through a major city hub alone. I picked up the loaner without a hitch on a Friday. Everyone was extremely helpful and it truly was a five star rating experience. I gave my daughter my car and she returned safely to her home. On Tuesday, I received a call from middle management stating that they (Toyota service department) had made a mistake and that they would need the loaner car back immediately. They further said that they would not be able to help me with my car. I was quite upset and asked to speak to another person in management. I was called back by a general manager who informed me that I had not done business with Toyota in 13 years and therefore was not a priority consumer and they could not give charity. There it is. Data. What we have become. We are not human beings with stories and intertwined histories anymore to upper management of large corporations. We are just data. I had to struggle again and ended up buying another car the next day. I could not in good conscience do business with this company under the management of someone who held their employees under a tyrannical leadership style. Additionally, that they refused to help because I had not bought from them in some time really speaks to their own low expectations for the longevity of their vehicles. They expect them to break in less than 13 years. This is why I will give the lowest rating possible with a strong warning to all who seek to do business with Toyota. Beware. More

Like others in these reviews made an online appointment for an oil change. Never clicked on link "First come first served." Like others got an email confirming appointment but when I arrived at the dealers for an oil change. Never clicked on link "First come first served." Like others got an email confirming appointment but when I arrived at the dealership got the 3 hours wait message from the appointed service advisor. I bought my vehicle here 16 years ago and have had it serviced here. Used to be if you had an appointment you were in/out in about an hour, maybe hour and half at most. I can understand the wait if I simply drove in off the street. Not a good way to keep customers. The dealer who services my other vehicle (non toyota) oil changes with an appointment their goal is to have you in and out in 1 hour. Will not be back to Cobb County Toyota I can do the oil change at home faster myself. More

Have bought two cars here and all maintenance has been done here on both cars. Needed a new electronic key for my current car and was quoted about $400. Local locksmith price is about $120. My guess is done here on both cars. Needed a new electronic key for my current car and was quoted about $400. Local locksmith price is about $120. My guess is the dealership has been overcharging on routine maintenance for years. Scheduled maintenance will.no longer be done by this dealership. More

I made a service appointment on the website several days in advance for an oil change and tire rotation, for Saturday morning at 9:30am. Upon arriving and confirming my appointment and required service, I in advance for an oil change and tire rotation, for Saturday morning at 9:30am. Upon arriving and confirming my appointment and required service, I was asked if I will be dropping off the car and said that I will wait for the car as I indicated when making the appointment. I was told the wait is 3 to 4 hours. I inquired how that could be since I made an appointment, and I was then told oil change is first come-first serve. This was not revealed in the appointment process - I just went through it again. I spoke to Todd the Service Department Manager, and then to Joel Treiger the General Manager, and they both stood by this false story that I clicked to agree to "first come, first served" when scheduling the appointment. I have purchased multiple vehicles here in the past and spent a lot of money with the service department and I WILL NEVER DO BUSINESS WITH THEM AGAIN! Todd and Joel if you read this - I hope next time you make a dinner reservation and arrive and are told it is first come, first serve and you have to wait 3 to 4 hours for a table that you are satisfied with that level of service. You should be - that is how you treat your customers! Also - shared with Todd Pluger and Joel the text message from them confirming my appointment which reads exactly: "Hi, Thank you for scheduling a service appointment at Cobb County Toyota on Sat 09/25/2021 at 9:30am. To add this to your calendar, click the link". Nothing about first come, first serve. They were not interested in reading the text message of course. More

Calen Slay ( service advisor) great job on the 2020 Rav 4 today... dropped off @ 08/10 PM , picked up completed @ 08/11... good price , great service... He knew who I was , he knew my car , he order me all t today... dropped off @ 08/10 PM , picked up completed @ 08/11... good price , great service... He knew who I was , he knew my car , he order me all the right service needed .... hank You Calen . More