Cobb County Toyota - Service Center

Cobb County Toyota is always focused on it's customers. Their service department is top notch. Their service department is top notch. More

All previous visits were very good. The service rep was rude and abrupt and acted like I was annoyance . Thought he was having a bad day The service rep was rude and abrupt and acted like I was annoyance . Thought he was having a bad day More

Good service. Friendly staff. Parts for repair arrived ahead of time and was ready when I arrived for my appointment. Friendly staff. Parts for repair arrived ahead of time and was ready when I arrived for my appointment. More

Staff at the Toyota service center were all very nice and accommodating. Their waiting room is so nice and clean! A+ experience!!! accommodating. Their waiting room is so nice and clean! A+ experience!!! More

my experience is always positive at Cobb County Toyota. The service advisers are very knowledgeable. The service is always very prompt. My car is always ready as promised which really pleases me. The service advisers are very knowledgeable. The service is always very prompt. My car is always ready as promised which really pleases me. More

I had high expectations based on my initial interaction and was assured that the issues with my car were covered under an extended warranty, specifically the gas gauge problem. However, the subsequent expe and was assured that the issues with my car were covered under an extended warranty, specifically the gas gauge problem. However, the subsequent experience I had when I brought in my car for repair multiple times was far from satisfactory. During my second visit, I was informed that the gas gauge issue was not covered by the warranty, which contradicted the information provided to me initially. This miscommunication caused frustration and confusion, as I had relied on the previous assurance when scheduling the appointment. Furthermore, I was shocked to learn that the required part would take more than ten days to arrive and then longer to get it fixed. This extended waiting period would have inconvenienced me greatly, as I rely heavily on my vehicle for daily commuting. Moreover, I was astounded to find out that I would be charged $40 or more per day for a rental car during this time. The unexpected expenses associated with the rental would have added a significant financial burden to an already inconvenient situation. Due to the aforementioned issues, I decided to take my car to a Lexus dealership for the necessary repairs. I would like to highlight the stark contrast in the service experience I received at Lexus. The communication was thorough and transparent, and they not only provided me with a free loaner car but also managed to complete the repairs in half the time initially quoted by your dealership. More

Thank you, Jeff Silvers and team! You guys are the best, and we appreciate everything you have done for us! 😁 You guys are the best, and we appreciate everything you have done for us! 😁 More

Austin was very professional and explain everything. Wait was 2 1/2 hrs but I was having the 30,000 miles inspection so I knew it would take longer. Lounge was very comfortable almost feel asleep. (Ha Wait was 2 1/2 hrs but I was having the 30,000 miles inspection so I knew it would take longer. Lounge was very comfortable almost feel asleep. (Ha) More

Appointment worked as promised in an hour less than estimated. It keeps me coming back for service. estimated. It keeps me coming back for service. More

Work was completed as requested. Took longer than estimated was my only issue as I chose to wait because of that direction. Took longer than estimated was my only issue as I chose to wait because of that direction. More