Cobb County Toyota - Service Center

I had high expectations based on my initial interaction and was assured that the issues with my car were covered under an extended warranty, specifically the gas gauge problem. However, the subsequent expe and was assured that the issues with my car were covered under an extended warranty, specifically the gas gauge problem. However, the subsequent experience I had when I brought in my car for repair multiple times was far from satisfactory. During my second visit, I was informed that the gas gauge issue was not covered by the warranty, which contradicted the information provided to me initially. This miscommunication caused frustration and confusion, as I had relied on the previous assurance when scheduling the appointment. Furthermore, I was shocked to learn that the required part would take more than ten days to arrive and then longer to get it fixed. This extended waiting period would have inconvenienced me greatly, as I rely heavily on my vehicle for daily commuting. Moreover, I was astounded to find out that I would be charged $40 or more per day for a rental car during this time. The unexpected expenses associated with the rental would have added a significant financial burden to an already inconvenient situation. Due to the aforementioned issues, I decided to take my car to a Lexus dealership for the necessary repairs. I would like to highlight the stark contrast in the service experience I received at Lexus. The communication was thorough and transparent, and they not only provided me with a free loaner car but also managed to complete the repairs in half the time initially quoted by your dealership. More

Thank you, Jeff Silvers and team! You guys are the best, and we appreciate everything you have done for us! 😁 You guys are the best, and we appreciate everything you have done for us! 😁 More

The service department was welcoming, transparent, straightforward and accommodating. There was no pressure to make purchases and overall I observed great customer service from staff that I didn’t eve straightforward and accommodating. There was no pressure to make purchases and overall I observed great customer service from staff that I didn’t even interact with. More

Great,got me in an out in a hour one half,was very pleased with service pleased with service More

Fast and thorough service. David was a great service mgr to work with. Highly recommend David was a great service mgr to work with. Highly recommend More

Simon is courteous, professional and had all of work completed on time and the price he had quoted completed on time and the price he had quoted More

Great customer service. short service time; very pleased with service center and efficiency of staff. short service time; very pleased with service center and efficiency of staff. More

Surprised a relatively simple warranty replacement of a shock absorber would take so long even with an appointment shock absorber would take so long even with an appointment More

Great service as always kept informed cheaper than was told was going to be excellent service as always told was going to be excellent service as always More

Just an oil change, everything was good. They even found a leak in a tire. They even found a leak in a tire. More