Cobb County Toyota - Service Center

pleased customer I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service. Jimmie is definitely a keep I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service. Jimmie is definitely a keeper. Thanks! More

Fantastic Customer Service!!! J.Paul Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a factory alternator as I was covered under my pre-owned certified policy. I will never buy a car that is not certified. Toyota stood by what they said, But besides the money the kindness shown to me from all was great the entire service department.was very kind and it goes a long way with me!!!!! , More

Best Customer Service Ever!! Can't say enough about Jimmy Smith, my service manager! I really wish I could clone him and bring him to my job. He is AWESOME!!!! Always smiling a Can't say enough about Jimmy Smith, my service manager! I really wish I could clone him and bring him to my job. He is AWESOME!!!! Always smiling and going above and beyond to make sure I'm 200% satisfied with my service visit(s) from the beginning to the end. Thank you Cobb County Toyota for having Jimmy Smith as part of you staff!!!! More

Best dealership ever. Going to cobb county Toyota to have the service done on my car is always an enjoyable experience. Jimmy smith always makes sure I get the best service Going to cobb county Toyota to have the service done on my car is always an enjoyable experience. Jimmy smith always makes sure I get the best service in the perfect amount of time. I will always use Toyota and will always trust my car with Jimmy Smith More

nails I recently got a low tire light appear on my dashboard i went to Cobb County Toyota and a man named charles helped me air up my tires. upon closer in I recently got a low tire light appear on my dashboard i went to Cobb County Toyota and a man named charles helped me air up my tires. upon closer inspection he noticed that one of my tires had a giant nail sticking out of it. luckily it was repairable and they got it taken care of within 15 minutes or so. If i would of taken it to a gas station and filled it myself i probably would of not even noticed it. More

quality service and staff My family has been getting our vehicles serviced at Cobb County Toyota for years. The lobby renovation is crisp and comfortable and the service quali My family has been getting our vehicles serviced at Cobb County Toyota for years. The lobby renovation is crisp and comfortable and the service quality is consistently impressive. The staff has answered any question I’ve ever had, and often go out of their way to help. I was having problems getting my new phone to connect with my car’s Bluetooth, I went to the dealership frustrated and desperate for help, Charles took the time to troubleshoot with me and explain why I was having problems, he even showed me step-by-step how to properly connect my phone. More

Navigation service Did not buy my car here but everyone was really friendly and knowledgable when I came in with questions about my toyota. They were able to help me wit Did not buy my car here but everyone was really friendly and knowledgable when I came in with questions about my toyota. They were able to help me with the navigation system on my car. I will definitely return for my next purchase. More

Horrible experience I brought my vehicle into the service department to have some warranty repair work done. Long story short, the service advisor was one of the most hor I brought my vehicle into the service department to have some warranty repair work done. Long story short, the service advisor was one of the most horrible people I've ever dealt with AND the repairs were not done correctly. The service department here is absolutely terrible. If you are used to decent service, do not come to this service department. More

Another dealer that doesn't care I bought a 2011 camry which by the specs requires synthetic oil. I have taken the car to them for all oil changes every 10,0000 miles just like Toyot I bought a 2011 camry which by the specs requires synthetic oil. I have taken the car to them for all oil changes every 10,0000 miles just like Toyota recommends. Yesterday after getting my oil changed for 90,000; I noticed on the receipt that the oil they used was conventional 5w-20. I asked the service tech why they didn't use the recommend synthetic, he looked back and informed me that since the 60,000 mile service they have been using conventional. He said it was good for the car as long as I changed it more often. I was very upset, that they made this change and never informed me. When I got home and told my wife she said that one of her co workers had the exact same thing happen... I will never use this service center again.You cannot trust them. More

On Friday afternoon, my check engine light came on. I called Cobb County Toyota and spoke with Steve who told me to come right down. Upon my arrival, Steve greeted me and quickly took my vehicle into the called Cobb County Toyota and spoke with Steve who told me to come right down. Upon my arrival, Steve greeted me and quickly took my vehicle into the shop for diagnosis. The repairs could not be completed until the following morning, so Steve provided me with a loaner car to drive until my vehicle was ready. I am pleased with the level of service that I received, and would recommend Cobb County Toyota to anyone. More