Cobb County Toyota - Service Center

Everyone was very helpful and explained things to help me understand what they had to do to fix my car. understand what they had to do to fix my car. More

Came in to have my Battery checked and was met by Brenton. (11:37) He did the paperwork and he asked if I was going to wait and I told him that I would. 20-30 minutes later, he calls and says that my Brenton. (11:37) He did the paperwork and he asked if I was going to wait and I told him that I would. 20-30 minutes later, he calls and says that my battery is bad and he then tells me about a 5 year warranty or lifetime warranty. For the price ($165 over $250). He also said that I possibly have a leak in the cooling system. I told him to take care of the battery because I don’t have the time to have the system checked. Now 4 hours later I replied back to the text message that is sent to get a status update and no response. I then went back out to the service area and see that he has left. (I’m assuming for the day) So now I’m just waiting for someone to ask and everyone has a phone to their ear. Another 5-10 minutes passed and whom I believe is one of the managers came over and asked me if I needed help. I told him that I was here to get my battery changed and I’ve been waiting for 4 hours and Brenton is not here anymore. He asked about service advisor if Brenton left any paperwork for my car.answer was no. He then got on the computer and printed out a copy of my paperwork and went to the service bays area. Another 5-10 minutes later he came back and said that the car would be ready in about 10 minutes. Now I’ve been waiting for 4 1/2 hours and he pulls my car in to the service advisor area and then does my paperwork. He asks what price I was quoted and then he has to call someone to get a code to get the price down. I asked him why do the dealerships charge a labor fee of $ 30 for a battery change that took over 4 hours and I could have just done to a auto parts store and paid them for the same service that should have taken minutes. He didn’t answer!!!!!!! I have taken my car here for years now but I’m not sure if I will return. More

The employees in the service department are always very friendly and personable. I received a couple of courtesy calls to confirm my appt which I really appreciated. friendly and personable. I received a couple of courtesy calls to confirm my appt which I really appreciated. More

They got me in and out relatively good time. I like that. Good to go go. I like that. Good to go go. More

Maintenance light not reset, maintenance sticker not replaced, paper left in the floor board, chalk left on a tire, vehicle inspection not completed/included in $100 oil change. Not sure why I keep goin replaced, paper left in the floor board, chalk left on a tire, vehicle inspection not completed/included in $100 oil change. Not sure why I keep going back to CCT for service. More

JC Cooper is always professional with a great personality and the service at Cobb Toyota is always A+ Thank you and the service at Cobb Toyota is always A+ Thank you More

Very friendly and knowledgeable service. Was very helpful with staying in touch with me during my visit Was very helpful with staying in touch with me during my visit More

The representative was very helpful. Attentive. I sometimes get the vibe that reps in this service center don’t want to be there. The gentleman that helped me was opposite Attentive. I sometimes get the vibe that reps in this service center don’t want to be there. The gentleman that helped me was opposite More

Went in for an oil change. Came out missing 1 bolt, another bolt was half hanging out and oil was all over the underside of my truck. Came out missing 1 bolt, another bolt was half hanging out and oil was all over the underside of my truck. More

They are expensive! But I tend to trust their quality. Why so more when I have said what I want to say. I am not a long winded preacher But I tend to trust their quality. Why so more when I have said what I want to say. I am not a long winded preacher More