Cobb County Toyota - Service Center

The phone system is not effective for reaching your service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. service representative, and it has been this way for the last 20 years. I got a text message saying to text with any questions/concerns - no answer. A call into the service department invariable reaches the wrong person, after which you you're put on hold, followed by a disconnect - very frustrating. I worked with David Roth when he was there - never had a problem reaching him, plus he was excellent to work with, I can't imagine what circumstances resulted in his separation from the company. In fact, the only reason I came to Cobb County Toyota this time is because David texted me early around 6:00 am Monday morning saying he wouldn't be there at Nalley Toyota of Roswell to help me due to a case of vertigo. Now that is someone that really cares and puts a genuine effort into communicating. In terms of Cobb County Toyota's quality of the technical service - I think excellent, as usual. Very impressive work area - first class. I'm happy that your mechanics have a nice and spacious work area. However, saw "after the fact" that I purchased a "remanufactured" alternator. I supposed it's because new ones are no longer available, but I don't know. More

Cobb County Toyota provides great customer service. This is the only dealership I will go to. This is the only dealership I will go to. More

They are courteous and prompt. They don’t try to oversell. I’ve been happy their for years! They don’t try to oversell. I’ve been happy their for years! More

Will never take my truck anywhere else but Cobb Toyota! Ty Anthony you guys did amazing! Customer communication was on point he definitely walked me through everything! Ty Anthony you guys did amazing! Customer communication was on point he definitely walked me through everything! More

Not necessarily the service center but was promised when I got my car I would get a full detailing and a full tank of gas. This was because the horrible service was given when I got my car back in January. I got my car I would get a full detailing and a full tank of gas. This was because the horrible service was given when I got my car back in January. When I went in this weekend to get it serviced Rob said he would get it detailed. He called and mentioned that they would not be able to get all the dog hair out and I said that is fine. I come to pick up my car and only the front was vacuumed. The truck and back seat were not touched at all. I went on a beach trip and none of the sand in my trunk or back seat was vacuumed. So the guy takes my car back and only vacuumed the trunk. I told him to take my car back and vacuum the rest, he said “we don’t offer detailing”, why was I offered this if it is something that is outsourced? Then when he turns around and said “well I didn’t put the sand there”. By then told him to get out my car and to not worry about it. Every time I come to this dealership I have been met with rude and disrespectful employees and the worst customer service I have ever experienced. More

Quality as always and I really love this dealership and service center. I would highly recommend. service center. I would highly recommend. More

Very friendly and fabulous customer service experience with Katie Butler and Jeff Silvers. Very friendly and welcoming greeting from Katie and great customer service from Jeff Silvers in helping me get with Katie Butler and Jeff Silvers. Very friendly and welcoming greeting from Katie and great customer service from Jeff Silvers in helping me get everything done for my car that was requested including helping me figure out how to turn off my heated seats. Car runs very well with the oil change and rotated tires and new windshield wipers. Overall Fabulous experience at Cobb County Toyota! Highly recommended along with my 5 Star Rating and Review! More

Zach was polite and did a great job explaining things. He kept me informed via text message. He kept me informed via text message. More

Recent visit and Simon was great! I will be returning and use him again for my next service. Great Job! I will be returning and use him again for my next service. Great Job! More

Costas was very helpful as usual! We were able to get the vehicle back in good time. We were able to get the vehicle back in good time. More