Cobb County Toyota - Service Center

Jeff was super helpful, very courteous and knowledgeable. He answered all my questions and got my truck fixed sooner than expected. He answered all my questions and got my truck fixed sooner than expected. More

Mr. Carlos Ortega, the service rep, is always very very courteous and presents with a smile. He let us know how long the service would take and he was spot on. courteous and presents with a smile. He let us know how long the service would take and he was spot on. More

Service is always quick and stress free. No upselling for things I don't need. Would recommend to others No upselling for things I don't need. Would recommend to others More

Great job by both JC Cooper and Simon Chan. Explained services needed, cost and options focusing on priorities and safety. Explained services needed, cost and options focusing on priorities and safety. More

FAst and reliable service , we come here all the time and appreciate how well we are taken care of appreciate how well we are taken care of More

Cobb County Toyota got me in and out in less than an hour for a routine maintenance visit. They did not try to upsell me on anything. I highly recommend them! for a routine maintenance visit. They did not try to upsell me on anything. I highly recommend them! More

The communication and service have been steadily excellent. Would recommend this location to all needing Toyota service. excellent. Would recommend this location to all needing Toyota service. More

Was not happy about scheduling an appointment and told there would be a 2 hour wait for an oil change there would be a 2 hour wait for an oil change More

Great service. Quick. Professional. Friendly. Knowledgeable. The service tech assigned to me was all the above. Very pleased Quick. Professional. Friendly. Knowledgeable. The service tech assigned to me was all the above. Very pleased More

My advisor is Brenton. I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’ I was told it would be about 2 hours. I waited there for over 6 hours when I was told that “this was a problem that couldn’t be solved quickly and I’d have to be patient”. I was given a rental which was dirty and definitely not cleaned from the last time it was used. Then the problem wasn’t solved on Saturday and obviously we had the holiday. So I called today to check on it and talked to Brenton again. He was very short with me and rude. He said “they were still waiting on Toyota and there was nothing they could do. This was once again a problem that couldn’t be solved quickly and I needed to be patient.” He also stated that “I was more than welcome to come get my truck but it wouldn’t be fixed.” I complained and got a call from the service manager Todd who defended Brenton and told me how awesome of a service advisor he was. Basically dismissing everything I had told him. Overall, very poor communication and poor service. I hope this was just a one off bad experience, but for my first experience with Toyota service, it was very bad. More