Cobb County Toyota

Poor Service Update: Today, I have spoken with the Mechanic who Re-serviced my car from Toyota yesterday. Two plastic screws missing corrected Job#1 and Job#2 wa Update: Today, I have spoken with the Mechanic who Re-serviced my car from Toyota yesterday. Two plastic screws missing corrected Job#1 and Job#2 was a minor repair. With the “Oil Pan,” he explained to me that, in the near future, it will need to be replaced but it is not as drastic as having my car towed home from the Dealership. Again, David Roth, Service Representative never answered my question about the Oil Change being completed; he sent my paperwork to the Cashier. Also, yesterday, when I inquired about a broken console in my car, he sent me to the Parts Department to order it. I explained what was broken, and the Representative showed me a picture. I asked him if he could look in my car to make sure that it is the correct part before ordering it. He responded, “I am not a mechanic,” and I replied, “Neither am I; I was told by the Representative above to come to you and order the part.” This Representative is telling me that the Service Person is supposed to be ordering this part, but the Service Person has me ordering the part. While Toyota was working on my car yesterday, I was supposed to be pricing a new car with them and that is not going to happen. I am making repairs too my 2004 Toyota Corolla to donate it on the same day that I purchase a new car. I will have the “Oil Pan” replaced before donating the car. Again, I will not be returning to Toyota at Kennesaw for any future business. More

Bought a new Toyota Corolla I want to thank Josh White, the salesman who did a good job, assisting me, when I came to Cobb County Toyota to buy a car. It was quick and easy. H I want to thank Josh White, the salesman who did a good job, assisting me, when I came to Cobb County Toyota to buy a car. It was quick and easy. He acted very professionally, quickly understood my needs, and offer me a good deal. I love the car I bought. More

New 4Runner Purchased 2nd new Toyota from Cobb county Toyota. The salesperson was Tony cloud called, spoke with Tony told him the options that we were looking for Purchased 2nd new Toyota from Cobb county Toyota. The salesperson was Tony cloud called, spoke with Tony told him the options that we were looking for, and he delivered with every option amazing selection. Having multiple truck of every color and a array of options was made easier with the help of Tony. In the future this will definitely be my go to dealer. Aslo the business manager brad magerl was helpful knowledgeable and Willing to take his time to help. I would definitely encourage anyone looking for a new Toyota or a pre-owned car to call these guys. It will definitely be worth your time. More

horrible customer service I took my 05 Corolla in yesterday for 2 recalls and had a terrible experience. When I first called to schedule the appointment everything was great.. I took my 05 Corolla in yesterday for 2 recalls and had a terrible experience. When I first called to schedule the appointment everything was great.. they told me they didnt have the part for one but the recall was to inspect then order a part if needed (which i was fine with). When i got there they seemed disorganized one person greeted me at my car (good so far) then some other guy came up and started talking without even introducing himself (this is who i ended up working with). I went over to his desk where he proceed to tell me it would be several hours and asked if someone was coming to pick me up. When i told him i had no one to pick me up he said well it will be a long wait and asked how faraway i lived. When i told him 20 minutes he said well i could get you a ride home but not back here so that wont work and proceeded with his paperwork. He explained nothing to me but told me he would call me when my car was ready. Two and a half to two hours and forty five minute later i received a phone call telling me my car was ready. I went to the cashier who seemed surprised to see me. She proceeded to give me my total and again seemed surprised when it was 0 (it was a recall). I asked her the outcome of the inspection of the one part and she said she did not know and could not tell from the paperwork that i would have to go ask Bob outside. I got my keys and proceeded to go ask Bob. He seem surpassed that i was coming to see him and quickly stated well they replaced both without looking a the paperwork. This surprised me since i was told they would need to order parts but i was happy i would not have to come wait again ( I spent my day off work waiting on my car). He could/would not tell me if they replaced it due to it being cracked or just as a precaution. When i got to my car it really went down hill. I started my car and it shook really bad. My car has never shaken before and i was concerned. I let it run for a few minutes before going back to Bob who now seemed annoyed. I explained to him that my car is shaking and never has before so he said he would come take a look. He started the car and stated well it does this sometimes when the battery is disconnected (has never done so in the past when the battery has been changed). I told him that it has never done it before and it needed to be looked at. He said he would take it back to the service department and have them look. He came back 5 minute later and said its fine. They cleaned the throttle body and said it would have been fine if i had just driven it. Said cars with high milage do this sometimes. (honestly i don't think 180000 miles is very "high milage" for a 2005). He was very short and walked away. I drove the car to a near by location where i waited on my boyfriend to meet me. It was no longer shaking but when i let it sit and idle i could smell the cleaner they sprayed in the throttle body burning off. I am concerned that what really happened is that they did not connect all of the wires on the main control module that they replaced and were blaming it on something else because they thought they could get away with it because Im a woman. I will not be going back to Cobb County Toyota. I am highly dissatisfied with their customer service and how recall are taken care of. I spent my day off work waiting on them, then being stressed out that something may still be wrong with my vehicle. I am currently in the market ( trying to save for and decide what i want) for a newer vehicle and would like a Toyota since my current one has been great, but will not be considering any vehicles from this lot. More

Maintenance Service for PRIUS registered in Miami I want to say thank you to this dealer in KENNESAW GA , starting with the asistence in the dropp off area by Ashley the representative who help me in I want to say thank you to this dealer in KENNESAW GA , starting with the asistence in the dropp off area by Ashley the representative who help me in this matter so kind and warm and finishing with the courtesy service before my return to Miami , Fla. after Irma. My car a TOYOTA PRIUS 2012 got an excellent performance during the come back trip... More

Tim and Cobb County Toyota We had an awesome experience! I typically get anxious car shopping. Tim Cleary was not pushy but helpful the entire time we were in the dealership. We We had an awesome experience! I typically get anxious car shopping. Tim Cleary was not pushy but helpful the entire time we were in the dealership. We had a few challenges in getting a deal done and they were more than willing to work with us. Best experience buying a car I have had! Thanks Tim! More

Excellent sales person in Josh White. Excellent service and help from Josh White He is most proffessional as a salesman..Good dealership.They were all helpful and courteous. I look forwar Excellent service and help from Josh White He is most proffessional as a salesman..Good dealership.They were all helpful and courteous. I look forward to doing business with them again. More

Absolutely perfect in every way I just bought a 2017 4Runner to replace my 1999 4Runner (bought from this same dealership 18 years ago). These are the best vehicles ever made. I've I just bought a 2017 4Runner to replace my 1999 4Runner (bought from this same dealership 18 years ago). These are the best vehicles ever made. I've loved my old one, but wow! the new one is really great! The service was also top notch. Kent and Rob were really pleasant and tremendously helpful. I was never rushed nor pressured in any way, all my questions were answered, and everyone I interacted with was just as nice as could be. I strongly recommend stopping in at Cobb County Toyota for anyone who is considering an auto purchase. This is my 3rd vehicle to purchase here, and I will head straight back should I ever need another new car. More

Bait and switch Went to the dealership to see a low mileage truck in an ad, upon arrival the key could not be found and there was nobody worried about the missing key Went to the dealership to see a low mileage truck in an ad, upon arrival the key could not be found and there was nobody worried about the missing key. They tried repeatedly to show other vehicles. We asked them to let us know when they found the key....nobody has called us 2 weeks later. They don't care about selling vehicles, imagine if you needed service. More

Incredible First-Time Car-Buying Experience This was my first car-buying experience and it was an exceptionally positive experience. My sales consultant was Greg Monroe, and he was the real MVP! This was my first car-buying experience and it was an exceptionally positive experience. My sales consultant was Greg Monroe, and he was the real MVP! I felt like he genuinely cared about my well-being and was doing everything in his power to help answer any and all questions I had, in addition to getting me the best deal possible. I didn't walk into the dealership planning to buy a vehicle, yet I didn't feel pressured to buy a new car just because. Greg explained all of the features and benefits of the Toyota Rav4 to me, he took me out for a test drive, and ultimately I was offered a deal on the car that I couldn't refuse. I also worked with the sales manager, Rob Smith who just popped in the last second before I signed the paperwork with an additional coupon to save me even more money. It was a refreshing change of pace to work with a car dealership staff that seemed to genuinely care about me as a consumer and what was in my best interest, as opposed to the typical slimy car salesman persona that hassles or pressures you into buying a car. I can't say enough great things about the entire team at Cobb County Toyota. Everyone was super helpful, incredibly friendly and made my first car-buying experience one for the books, which is how it should be. The staff was incredible, and I can’t say enough AMAZING things about Greg Monroe! Seriously if you are shopping for a Toyota, go find Greg! He took the time to explain everything to me about the vehicle and after the final paperwork was signed he walked me through all of the features of my new car and even helped me program my phone to sync with my new vehicle. I would highly recommend this dealership to anyone. These are the type of people you want to work with when buying a new car. More