Cobb County Toyota

I went to this dealership to purchase a new Sequoia with my wife. The salesman was actually very good and professional. I believe his name was Tom. Everything was great and we thought this would be a gre my wife. The salesman was actually very good and professional. I believe his name was Tom. Everything was great and we thought this would be a great car buying experience. However things went south very quick. We went to see the Finance Rep and he turned into a brutal, underhanded, unprofessional extended warranty salesman. He started off by saying this is what your payment will be with the 7yr/100k mile warranty. I told him I was not interested in an additional warranty. He said well your payment will be this much for the 7 yr/72k warranty, again I said no. I told him I don't want the warranty. He told me that I was gambling and nieve for thinking that cars don't break down. He said that buying a car with as many electical components and navigation as the Sequoia has I need it because they will quit working. I told him that I would think that electical issues and navigation bugs should be evident and present themselves before the manufacturer 3yr/36K mile warranty expired. He said they usually don't and that it is very common to have ongoing problems. I told him that I would think that Toyota would make quality vehicles. He then got upset and aggitated after I turned down the warranty at least 5 times. I then asked him if this "Fidelity Warranty Services" was the manufacter warranty meaning Toyota. He said "Yes". He said that it is a Manufacturer warranty. That "Fidelity Warranty Services is owned by Toyota Corp." and is an "umbrella company of Toyota". This is a lie. He continued to pressure me in front of my wife and 3yr old son for at least 10 straight minutes at 8pm until my wife felt uncomfortable about the quality of the vehicle and she went ahead and felt like she had to get it because Toyota is a inferior product. More

Let this review be a warning for experienced and novice car buyers alike; Stay away from Cobb County Toyota. It’s just not worth the trouble! I am an experienced car buyer and have purchased no fewer than car buyers alike; Stay away from Cobb County Toyota. It’s just not worth the trouble! I am an experienced car buyer and have purchased no fewer than 15 Toyotas and other cars over the years. I am not an impulse buyer and I do my research prior to making a new or used car purchase. I researched the 2009 Toyota Camry XLE and decided on the package I wanted and the price I was willing to pay. Cobb County Toyota was one of 8 dealerships I contacted, and appeared to be the best place to buy the car I wanted at the price I was willing to pay. During the purchasing transaction I suddenly felt like I was transported back in time to the old traditional way of buying cars. All at once extra charges began to appear on the paperwork, and changes to the features agreed upon entered into the picture. This was to be a cash sale with a seemingly straight forward price and package. When I get that little feeling in the pit of my stomach that something is not quite right, I realize that I am getting a warning to beware. When the Sales Manager tells me that he’s doing me a favor when he backs out the “port fees” and then adds them back in only charging me once instead of the usual two or three times, then I know that I’m getting ripped off in ways that I probably don’t even know. Typically I don’t care how the dealership breaks down the numbers as long as the bottom line is the amount we agree upon for drive-out. However, when a Sales Manager looks me in the eyes and lies to me with a smile and straight face, then makes it my fault that we can’t come to an agreement, I don’t need to look at the numbers any more. I just need to buy from another dealership. Don’t go to this dealership for any reason. No matter how experienced you are, these people will do their very best to rip you off and make you smile while you are getting robbed. We all know the car dealers have to make a profit. Cars are just like any other commodity bought and sold in the world. But there is no reason to put yourself through the hassle of “Old Style” car sales any longer. There are plenty of other dealerships who have moved past the old style of bait and switch, hidden charges and false favors to the customer. There will always be a little finesse in the sales profession and there is nothing wrong with that, to a point. But when they cross the line from finesse to out right dishonesty, we as consumers have a choice to take our business elsewhere. I bought my new Toyota at World Toyota in Atlanta. I was treated fairly and they followed through on everything they promised to do. They made a profit and I got a fair price. That’s the way it’s supposed to happen. Buyers beware…do not go to Cobb County Toyota under any circumstances. There is no way to get a fair deal with the way these people run their scam. More

I worked with Todd Knight at Cobb County Toyota to purchase my car in November 2007. He seemed alright to deal with until the check was signed. Once the check was signed he wanted nothing to do with purchase my car in November 2007. He seemed alright to deal with until the check was signed. Once the check was signed he wanted nothing to do with me. He would go as far as hang up on me when I asked questions about the status of my title. It took 40 days to get the car title on this vehicle which means that I had to go to the DMV and get an extension on my temp. license plates and wait in line. Cobb County Toyota wanted nothing to do with this. I just recently called back the dealership to discuss pricing on a new vehicle and unfortunately I got him. He wouldn't even give me the time to discuss rough trade in values but instead he directed me to the website and hung up on me. I would avoid this dealership at all costs. More

Take this for what it's worth but I would go somewhere besides Cherokee County Toyota or Cobb County Toyota(sister dealership) Buying experience was good. Like you somewhat expect, you take a back seat besides Cherokee County Toyota or Cobb County Toyota(sister dealership) Buying experience was good. Like you somewhat expect, you take a back seat when you sign the papers. The Internet Manager is a seeming like South African guy when you're trying to buy. In my case, he misrepresented an important feature during the buying process with the Bluetooth Phone System. The Internet Manager made an assumption and was totally wrong(he said the phone system could handle 1000 names when in reality it could only handle 20). I am in sales and this was a big feature for me. Once this was pointed out it was total back pedal and see you later mode. They basically said this is what you bought and we are done. The Internet Manager got nasty then when I got there gave the the fake car salesman grin. The GM there was total nasty. Basically was ready for me and said what I bought was mine and we were done. He was not the kind of guy you want to argue with either. We could talk about the $1500 repair their Service Department tried to get me to do because some computer code showed up..(drove another 20K miles and sold the car..no further problems). ...But I think you get the idea Go somewhere else!! More

You can't trust these guys as far as you could throw them. First visit was for a used van advertised on AutoTrader. After verifying the van was still in stock, I made a long drive to the dealership to s them. First visit was for a used van advertised on AutoTrader. After verifying the van was still in stock, I made a long drive to the dealership to see it. After arriving the salesman took me to the van to view it. He left for a few minutes to come back and tell me they would need to do service work, etc, to the vehicle before they could sell it to me, and it would be $2000 more after their service department had finished with it. I said I didn't want the work done, I would have it done myself. I wanted to buy it for what it was advertised for. He says, sorry, but they would have to send it through the service department first. Needless to say, I was not happy. Swore, I would never do back. A year later I happen to see another van advertised and decide to pass by just to look. I had already done a CarFax and knew the van was wrecked in the front with moderate damage. The salesman says the van is in great condition and has been through their inspection process. I found numerous flaws in the body work, rust starting to form in places, bad paint, etc. Upon cranking the engine, it starts making a noise. So we drive it to the service dept and they say its a bad tensioner possibly. How did that get by their "inspection"? Anyway it was a mess and they couldn't tell me if the frame was ok since there were marks on the bolts that are used to straighten the frame at the shop. DO NOT TRUST THESE PEOPLE. Even if it's a new car. Have it inspected by an independent service that does vehicle inspections. MAKE SURE the service is ASE certified. Very important. More

I shopped around a lot of Toyota dealers for a 2006 Tundra Double Cab. My wife met Jared, a sales rep, who took his time working with her while I was out of town and was great to her and answered every Tundra Double Cab. My wife met Jared, a sales rep, who took his time working with her while I was out of town and was great to her and answered every single question. I went down on a a Saturday and met Jared, and test drove the Tacoman and the Tundra. He was very knowledgeable about the trucks and could answer every question. They have a deal going on through the end of the month which is a $4,000 rebate. The Tundra I liked was listed at $27,000, and he was giving me a final price of $20,489. Very nice. I went home and tried to do my own online financing with an internet company because my credit isn't the best and I just knew I wouldn't be able to get financed through the dealership. I got approved at RoadLoans (which you DO NOT want to use as I'll explain in a moment) and had my check ready to go. I called Jared, told him I was ready to buy, and he got the truck ready, and had the bed liner installed as I was driving down from Cartersville. Buying was quick and easy. They already had a lot of the paperwork filled out for me to sign, and it was the easiest car purchase I have ever gone through. Everyone was friendly and put up with a bored 7 year old and two year old running around, which shows me a lot about their people! I did find out that they do not accept RoadLoans or most other on-line financing for bad credit. They explained how it takes forever to get paid, and they are mostly companies you want to steer clear of unless you want to get taken. I found out most dealers in the area also do not take them, so just an FYI. I thought I was screwed, but a nice Business manager who turns out to be from Cartersville said "Let me try to get you financed", and after about 20 minutes, he did! And at a 2% better interest rate with a real bank! He was great! I haven't worked with the service department as some of the other posters have, so I can't comment on that aspect yet, but so far, they have been the best dealership I have ever worked with in my car buying life. I highly recommend them and especially Jared. He is a great and low pressure salesperson. Rich More

I brought in my six week old Toyota Tundra Double Cab today, July 6, 2006 because my secondary remote was not working and had rust and corrosion through it. I was told by the assistant service manager R today, July 6, 2006 because my secondary remote was not working and had rust and corrosion through it. I was told by the assistant service manager Russell Graff and the general sales manager that I must have jumped in a pool or something with it. When I argued that I never even used it, I was told that remotes aren't part of the bumper to bumper warranty. When I got upset, I was told to leave. Basically, I just spent 25 grand and six weeks later was told I was a liar and to get out. Great customer service. More