Boucher Hyundai of Waukesha

Great service and very helpful and knowledgeable staff. Work on our Santa Fe Sport completed on time and at the estimated price. Work on our Santa Fe Sport completed on time and at the estimated price. More

Everyone was knowledgeable and helpful. They listened to what we were looking for and helped us find it. They listened to what we were looking for and helped us find it. More

Service Manager is unprofessional. He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the deal He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the dealership to pick up my Kona. When I asked him why he did that, he said only "a lack of communication." If he wants to supply lunch to staff, then he should go pick it up himself instead of using the only shuttle available while a Customer waits. Devin Timm had said I'd be picked up in 20 minutes. He also said issue was "poor communication." Neither said, "I'm so sorry! Let us make it up to you!" There was more of a defensiveness and reluctant remorse. Furthermore, the Service Department had my Kona a full day and failed to fix it due to an error with diagnosing the problem. I've now had the Kona at this dealership 3 times with same issue, not fixed. A 2021 with less than 10,0o0 miles, and they can't repair it properly. Ridiculous! No loaner vehicles available. Why not? I have never experienced such poor Customer Service at any other dealership in the last 20 years. More

Pleasure dealing with them and the dealership as well as the garage are sooo clean and inviting. the garage are sooo clean and inviting. More

Dominic was very helpful, patient and professional. Friendly customer service from everyone at the dealership. Friendly customer service from everyone at the dealership. More

polite and professional in a clean environment not at all what I was expecting... thanks what I was expecting... thanks More

Awful dealership- rude to customers, and they don’t try to help. Don’t go! to help. Don’t go! More

I was extremely impressed with how the service experience went. From Alex’s receptiveness to my questions, to the quick responses back via text, to the work order sent to me digitally that I could review and went. From Alex’s receptiveness to my questions, to the quick responses back via text, to the work order sent to me digitally that I could review and approve clear pricing. I will definitely be back. More

Great first time experience with the service department! Very efficient and accommodating! Nice facility overall! Very efficient and accommodating! Nice facility overall! More

My experience with the service department at Boucher Hyundai was excellent! Alex was clear and honest when providing the systems check and engine diagnostic info. He found the right balance of detail fo Hyundai was excellent! Alex was clear and honest when providing the systems check and engine diagnostic info. He found the right balance of detail for me to make an informed decision without going overboard. As a result, I was able to confidently prioritize the work to be done. More