Big Star Hyundai

The pricing was not clear. They didn't have the Manufacture sticker price information on any cars. I have never been to a dealership that didn't have the information about th They didn't have the Manufacture sticker price information on any cars. I have never been to a dealership that didn't have the information about the car on one of the windows. Instead of having the pricing clear on the discounts, taxes and etc.. It was back and forth from the salesman to the manager. The salesman (Nick Ram) became very mad and said, we wasted 5 hours of his time. The appointment was at 10:00 AM and it was 12:00 when he got upset. The manager came out to see if we could make a deal. We didn't like having a $3,000.00 charge added to the car. Also, was told we would get $3,000 off the vehicle if we financed it. We only wanted to pay cash which made the salesman more angry. I had already gone to the car and my husband was waiting for our Infiniti key to be returned. My husband came to the car and said, the manager would take off that added fee and we didn't have to finance the car. We had driven from Lake Jackson and was ready to go home. The salesman was with another customer so we continued to wait. Another person was trying to help us but, we still waited. My husband looked at the SUV which was suppose to be detailed. It had some kind of sticky stuff on it. Nick Ram cleaned it off but, was still angry with us. More

Would like to know why oil on dip stick is always maybe a quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to pick up, not a text. Other than dealership trying to sell over priced oil and gas products, service not to bad. More

I am extremely pleased with the service and care every time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. More

I had a great experience. I felt my needs were heard and that they wanted to help. I felt my needs were heard and that they wanted to help. More

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. The service advisors are really friendly. Will continue to use this dealership in the future. More

Big Star Hyundai exemplifies customer service. I purchased my car there but chose to service it closer to home for years. I just can't get the quality of service they provide at my local dealershi I purchased my car there but chose to service it closer to home for years. I just can't get the quality of service they provide at my local dealership though. Traveling the extra miles to get this is 100% worth it for me! More

Even if you have bad credit they will work diligently to get a deal worded out get a deal worded out More

In fact, I paid over $1000 for a battery replacement and a valve replacement that cost $340 in parts and was charged $700 in labor. Despite this, my car returned home with my check engine light still illumi a valve replacement that cost $340 in parts and was charged $700 in labor. Despite this, my car returned home with my check engine light still illuminated, and I was informed that nothing was covered under my warranty. Furthermore, I was unable to secure a loaner vehicle while my car was being serviced. This was the most unsatisfactory experience I have ever had. Not only did the sales team misplace my second set of keys, but no one has been able to locate them. They repeatedly state that the previous owner did not provide the second set of keys. Despite purchasing my car brand new, I was informed that my keys were ready for pick-up, but they are still missing. I feel taken advantage of and will never return to Big Star. I will certainly not recommend this location to others. More

I made a same day appointment since there were times available online still. When I got to the dealership, I saw that they were busy. I knew I would have to wait awhile and was there from 11:00-2:30 for available online still. When I got to the dealership, I saw that they were busy. I knew I would have to wait awhile and was there from 11:00-2:30 for oil change and tire rotation. While checking in, I was lectured on how I should not be making a same day appointment. I did not see the point of him telling me this nor did I appreciate it. If you don’t want same day appointments then do not offer them. This made for an awkward and unwelcoming start to my long wait at the dealership. One positive thing I will add is that when I informed him that I needed to go asap so I could pick up my kids from school he acknowledged this and helped me complete the checkout paperwork so I was only waiting on my vehicle to be done at that point. More

Once again it was a great experience, Juan Vasquez, was very professional, courteous and very attentive a pleasure working with him. Thank you all for the great service. very professional, courteous and very attentive a pleasure working with him. Thank you all for the great service. More