Big Star Hyundai - Service Center

Muchas gracias por el servicio q me otorgaron excelente de antemano gracias espero que en un futuro regresar por su excelente trabajo de antemano gracias espero que en un futuro regresar por su excelente trabajo More

I have been with this Dealership for 3 years and really enjoyed the people who have been there to help me out with my palisade '23 enjoyed the people who have been there to help me out with my palisade '23 More

Customer service was outstanding. Mr. Vasquez was attentive, polite and made sure I understood everything before I came back for the vehice. My car was serviced in a timely manner. Th Mr. Vasquez was attentive, polite and made sure I understood everything before I came back for the vehice. My car was serviced in a timely manner. Thank you. More

Thank you for taking care of the recall piece my car had, fast service too. fast service too. More

Always very nice and really want to help solve any issues that you may have. that you may have. More

Service Department is quick and efficient with the regular servicing, especially if you make an appointment - for which there are plenty of slots regularly open. The shuttle service covers quite a lo regular servicing, especially if you make an appointment - for which there are plenty of slots regularly open. The shuttle service covers quite a long range and is very useful. Any inspection findings are explained with decent detail and with video from the technician - HUGE PLUS! However, would appreciate more documentation and in-depth explanations from the service advisors. For example, a list of what was looked at during a multipoint inspection with a Pass/Warning/Fail rating tied to it and why - this would be very handy. In the past, I've had other dealerships provide this level of detail without me requesting for it specifically, but Big Star does not do this without request. In short: they explain what they're doing, why they're doing it, and they get the work turned around promptly. Very good for a dealership, but I have seen more transparency and details in past experiences. More

Customer service was as good as it can get being informed of any updates and necessary services of any updates and necessary services More

Not particularly happy with service provided. Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue was fixed. It wasn't. More

Big Star Hyundai employees are always very kind and professional. The service provided is always quality service. professional. The service provided is always quality service. More

The guys at the service department for the most part were great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations to find a part for my vehicle. I only wish they had better communication, they didnt inform me my car had hail damage until the day I picked up my vehicle. More