Excellent customer service everything was super dooper
really super dooper like
Majorjorly super dooper for real
really super dooper like
Majorjorly super dooper for real
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by Dshultz
Service Price Transparency
Oct 13, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Service was prompt and friendly.
Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
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by gerifoisner
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
The waiting area was clean and the staff was very
friendly and supportive!! Great experience
friendly and supportive!! Great experience
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by katgr55
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Feb 05, 2026 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Didn't opt in my mobile phone to get updates; didn't give
me multi point inspection report copy, did not fill my tire pressure properly per specified 35 psi, instead filled my tires to 37 psi.
me multi point inspection report copy, did not fill my tire pressure properly per specified 35 psi, instead filled my tires to 37 psi.
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by Syao001
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Feb 04, 2026 -
Big Star Hyundai responded
Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the communication preferences being overlooked and for the frustration caused by the missing inspection report and the discrepancy in your tire pressure settings. Our goal is to ensure every detail of your service is handled with precision and that you leave with all the necessary documentation for your records, so it is clear we missed the mark during this visit. Your comments regarding the specific tire pressure and text notifications have been shared with our service team to ensure we are more attentive to these technical specifications and guest preferences moving forward. Please contact me directly at kohly@bigstarhyundai.com so that we can get the tire pressure corrected and send you any missing paperwork. Kohl Young, Service Director
Great service, nice waiting area, friendly and
professional service personnel. Fast service and explained everything.
professional service personnel. Fast service and explained everything.
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by EDMONDPECHT
Verified Customer
Verified Customer
Service Price Transparency
Jan 12, 2026 -
Big Star Hyundai responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Great despite a long wait.
Easy to get scheduled and in for what I needed.
Easy to get scheduled and in for what I needed.
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by Jdmaye0318
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Jan 05, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
I arrived at the dealership roughly 10 minutes after my
appointment time. I was told that it would be 2.5 to 3 hours. It ended up being 2. I was told that if they didn't have the filter it could take 2 hou
appointment time. I was told that it would be 2.5 to 3 hours. It ended up being 2. I was told that if they didn't have the filter it could take 2 hours to get it. I asked why if they knew about the appointment for about a week. I was told that they can't order the oil filter until I get there, which didn't make much sense to me.
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by Gerush7
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Dec 29, 2025 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Always good service.
Great vehicle. Could not be happy with your dealership. Makes the wait OK.
Great vehicle. Could not be happy with your dealership. Makes the wait OK.
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by CJBURNIGHT
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Dec 22, 2025 -
CJBURNIGHT responded
You can have a beautiful facility, nice amenities, and even a good product, but it is and always will be your PEOPLE and how they interface with your customers that will make your business successful. And you as a business, you take care of your people and they will take care of you.
Very good and straight forward The service was good and
straightforward. I didn't wait as long as I did last time
straightforward. I didn't wait as long as I did last time
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by Ashspur05
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Dec 15, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Very efficient .
The car was taken in on time and service was completed in a timel
The car was taken in on time and service was completed in a timel
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by LIBOIRON
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Big Star Hyundai responded
We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
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