Big Star Hyundai refused to honor the Hyundai 5-Year /
60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure
60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure diagnosis stating that the failure was due to 3rd party installed equipment. All equipment installed on the vehicle had been installed by the authorized Hyundai dealership prior to our purchase.
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by Libraron
Service Price Transparency
Apr 24, 2026 -
Big Star Hyundai responded
Thank you for taking the time to share your experience. We understand how frustrating situations like this can be, especially when it involves warranty coverage. We want to clarify that while we are an authorized dealership, and like with most consumer products, all warranty approvals and coverage decisions are ultimately determined by the OEM (original equipment manufacturer)—not by the dealer. We perform warranty repairs on the manufacturer’s behalf, but we must follow their guidelines regarding what is and is not covered. In cases where a concern is linked to equipment that was installed outside of the vehicle’s original factory build, and especially if involving non-OEM components, the OEM typically does not extend warranty coverage for related issues—even if that equipment was installed by another authorized dealership. Because of this, any warranty consideration for those components or their impact would need to be addressed directly with the selling or installing dealership. Regarding the diagnostic charge, this is applied when the manufacturer determines that a repair or concern falls outside of warranty coverage. This is also disclosed prior to the start of the diagnostic process. We understand that this can be disappointing, and we’re always happy to review documentation with you and help point you in the right direction for resolution. Kohl Young, Service Director, kohly@bigstarhyundai.com
Apr 24, 2026 -
Big Star Hyundai responded
We appreciate the additional information you provided regarding the original installation of the components by Hyundai. It is important to note that final warranty coverage determinations are made by the manufacturer rather than the individual dealership. We understand this distinction can be frustrating, and we would like to ensure your concerns are addressed thoroughly. If you would like to discuss this matter further, please contact our service director directly as he would be happy to assist you.
Apr 24, 2026 -
Libraron responded
The 5-Year / 60,000-Mile New Vehicle Limited Warranty reads that it covers repair or replacement of any component manufactured or originally installed by Hyundai that is defective in material or factory workmanship, under normal use and maintenance. When no non-Hyundai equipment has been installed after the vehicle has been purchased, there is no reason for a new owner to anticipate lack of warranty coverage for any dealer installed equipment, because Hyundai dealers are Hyundai agents.
Watch out for the service dept.
Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechan
Went to dealer for service and wish we never had. Brought the car in for an oil change, after a complete joke of a service video was sent by a mechanic that showed his lack of knowledge in the video.(fuel treatment to remove toxins in fuel, uneven tire wear on a set of tires that were a week old +even more dumb statements) Left dealership with oil change to head out of town only to find that the pins for the under engine cover had been left out and the cover was folded up under the car. Go back to dealership to repair and they claim that it wasn't their fault and remove cover and hardware and throw it away, and give a quote of $567 for a new cover and $100 to install. Try to reason with service manager, Mehma Baig, and she is impossible to deal with and of course tries to blame anyone or thing but them. This is not a place to take a bicycle much less a $30k car. RUN AWAY! They will try to upsell you on everything and say whatever to keep $$$$ in their pockets.
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by dclark424c
Service Price Transparency
Mar 23, 2026 -
Big Star Hyundai responded
Thank you so much for your feedback. We truly value your input, as it helps us enhance and evolve our service standards. We're committed to continuous improvement and will use your comments to ensure we’re providing the best possible experience for our guests.
Service was prompt and friendly.
Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
Nice room to wait for my vehicle. Made me aware of what items needed to be addressed. No problems.
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by gerifoisner
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adrian Chapa,
Mehma Baig
, Paul Davila, Jessica Harber, Steffy Hernandez, Bryan Malave, Juan Vasquez, Kohl Young, zzKaleb zzChadwell
Feb 16, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Great service and great customer service.
Will come back for repairs and maintenance. Love the atmosphere
Will come back for repairs and maintenance. Love the atmosphere
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by SANDRAT0707
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Chairis,
Mehma Baig
, Eli Chavez, Mark Diaz, Ruben Garcia, Amanda Hernandez, Nick Hernandez, Jarred Howard, Juan Vasquez
Dec 29, 2025 -
Big Star Hyundai responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
It’s the best dealership in the Houston area they’ve
always been good to me and giving me good deals on my cars
always been good to me and giving me good deals on my cars
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by Frgaitan
Verified Customer
Verified Customer
Service Price Transparency
Dec 19, 2025 -
Big Star Hyundai responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Service was great, Mary was great, communication was
great and overall experience was great. 10/10.
great and overall experience was great. 10/10.
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by doyle_jenna
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
I have been a Hyundai buyers for the last 10 years.
I love the dealership and will continue. Very efficient and reliable and dependable.
I love the dealership and will continue. Very efficient and reliable and dependable.
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by VANESSA.COFF
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
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