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Mark Diaz
Mark Diaz at Big Star Hyundai

Mark Diaz

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4 Reviews
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4 Reviews

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4 Reviews of Mark Diaz

May 09, 2026

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I was not given the correct paperwork and sold me service package that the dealership did not make good, they were unable to service my vehicle. More

by Finleycarlos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Marcos Rodriguez

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May 11, 2026

Big Star Hyundai responded

Thank you for your business and for taking the time to provide feedback. We sincerely apologize for the frustration regarding your paperwork and the complications surrounding your service package. Providing a seamless and reliable experience is our goal, and it is clear we may have fallen short in coordinating the care plan that your vehicle required. We would like to look into this further and find a way to make things right, so please reach out to me at your earliest convenience. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

December 26, 2025

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Great service and great customer service. Will come back for repairs and maintenance. Love the atmosphere More

by SANDRAT0707
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarred Howard, Nick Hernandez, Eric Chairis, Juan Vasquez, Amanda Hernandez, Eli Chavez, Mary Bilcic, Mehma Baig , zzRuben zzGarcia

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Dec 29, 2025

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

September 29, 2025

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There are so much lack of communication between the staff. This is my third vehicle purchase, but I won’t be coming back. More

by adelitazavala
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rose Rodriguez , zzTony zzGomez, zzChristian zzKaramitsos

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Sep 29, 2025

Big Star Hyundai responded

Thank you for sharing your feedback. We are very disappointed to hear that your experience with us, especially as a repeat customer, has led you to decide not to return for a fourth purchase. We sincerely apologize for the lack of communication between our staff that you experienced. This is absolutely not the standard we aim for, and we understand how frustrating and disruptive internal miscommunication can be to your purchase process. We take this seriously, and as a loyal customer, your perspective is extremely valuable to us. To help us identify the specific breakdowns and correct them immediately, we would greatly appreciate it if you would be willing to share a few more details about your recent visit. Could you please reach out to me directly at tgomez@bigstarhyundai.com with additional details such as your name on phone number as we hope to have the opportunity to address this situation and earn back your trust. Tony Gomez, General Sales Manager.

July 15, 2025

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Employee Rating

Very friendly, quick to help and knowledgeable. Even checked back to see if all was okay. More

by Lorie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kirby, Rose Rodriguez

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Jul 17, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!