Jimmy Kirby
Jimmy Kirby at Big Star Hyundai

Jimmy Kirby

Finance Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.2
32 Reviews
4.2

32 Reviews

Write a Review

Dealership Experience

7 yrs, 5 mos

32 Reviews of Jimmy Kirby

May 13, 2026

Dealership Rating
Employee Rating

Worst service I have ever experienced. Left dealership with no vehicle, I was not informed the vehicle was not at the dealership at the time. A customer of y’all’s was driving the new vehi More

by MARY.TORRES68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: zzTony zzGomez, zzNina zzLee

May 14, 2026

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are incredibly sorry to hear about the multiple frustrations you encountered during your visit. It is also distressing to learn about the issues surrounding your license plates and the subsequent burden placed on you at the DMV, as we aim to handle every trade-in and transition with much greater care and efficiency. We would like to look into these matters further and address the communication breakdowns you described. Please contact me directly at skimbrough@bigstarhyundai.com so we can discuss how to make this right. Scott Kimbrough, General Manager

February 07, 2026

Dealership Rating
Employee Rating

Very unpleasant experience with the finance person. Followed by disrespectful calls from him and the sales manager. More

by ANGCALA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Jones , zzChristian zzKaramitsos

Feb 09, 2026

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are concerned to hear about your experience with our management and finance teams, as we strive to maintain a professional and courteous environment throughout every stage of the process. Your comments regarding the tone of our follow-up communication are being taken seriously and will be addressed internally to ensure our standards of respect are upheld. We truly value your business and appreciate you bringing these matters to our attention so that we can improve our service for all of our guests. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

January 31, 2026

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Employee Rating

Jarred is the man! Super pro! Many thanks to the man! Made the entire process smooth and relaxing More

by mikedubb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jarred Howard, Cisco Ortega

Feb 02, 2026

Big Star Hyundai responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 23, 2026

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Employee Rating

Brett my salesman was very friendly and helpful, He was knowledgeable about the car and professional in his method of sales. After choosing my vehicle, I proceeded to Finance where Jimmy handled the proces More

by Masiekierski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Muller , Christian Karamitsos

Jan 26, 2026

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 02, 2025

Dealership Rating
Employee Rating

Big Star has the most polite and professional staff ever .Keep up the good work More

by RICHARD_MARY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila , Dymond

Dec 04, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

November 20, 2025

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Employee Rating

Great dealership to get a car from. They did everything they could to help me out More

by BIANCASAENZ_11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Chairis

Nov 20, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 03, 2025

Dealership Rating
Employee Rating

Worked with Nate and Eli on a deal over the phone. Drove 4.5 hours to make the purchase and they had the vehicle ready for me when I got there. Vehicle was exactly as advertised. So far everything has More

by jaden4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eli Chavez , Nate Rodriguez

Nov 07, 2025

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

August 13, 2025

Dealership Rating
Employee Rating

Justin was great. He help us thru this process every step and was helpful and patient with us getting are paperwork to them. I would recommend going see him if your lo More

by douglaswoodson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzJustin zzPatin

Aug 13, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

August 09, 2025

Dealership Rating
Employee Rating

We had an excellent experience and were provided great service. We definitely recommend to friends and family. More

by JAYR.LUNA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rose Rodriguez , Micheal Southern

Aug 11, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

July 31, 2025

Dealership Rating
Employee Rating

The staff was welcoming upon arrival. I had an appointment time with Bret and he had the vehicle ready for me. The dealership was clean and inviting. Very smooth transaction. More

by jlrockoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Muller

Aug 01, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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