Nick Hernandez

Nick Hernandez helped out a lot when it came to buying a car. He even answered all my service questions since I've had a bad experience at other dealerships before. Thank YOU, Big Star Hyundai. I will de car. He even answered all my service questions since I've had a bad experience at other dealerships before. Thank YOU, Big Star Hyundai. I will definitely recommend you to my family and friends! More

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We purchased our 2024 Santa Cruz because of both Nick & Brandon. Their was no pressure from either of these fine young men & they answered all of our questions with great respect & understanding for the f Brandon. Their was no pressure from either of these fine young men & they answered all of our questions with great respect & understanding for the fact that, at our age, we are most definitely not tech savvy. While waiting for the long process of seeing a finance person, both men kept checking in with us,which we appreciated greatly!!! It might be a good idea to have these two young men teach others how to treat your older customers!!! More

by yvonnekoch347 Verified Customer Verified Customer

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Very friendly staff. . Greeted us promptly and our salesman Nick was patient with us until we finally came to an agreement.. . Greeted us promptly and our salesman Nick was patient with us until we finally came to an agreement.. More

by rmperez005 Verified Customer Verified Customer

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Arin and Nick were great from the moment we met until the plates were placed on the vehicle and I drove away. Nick followed up just to make sure I was happy with my purchase and to let me know I could always plates were placed on the vehicle and I drove away. Nick followed up just to make sure I was happy with my purchase and to let me know I could always reach out to him....OUTSTANDING More

by rrowe1925 Verified Customer Verified Customer

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This review is based upon a new car visit on 4/20/24. We expressly stated via several text messages and phone calls that we were interested in a 2023 Santa Fe and were told they had 6 or 7 in stock - al We expressly stated via several text messages and phone calls that we were interested in a 2023 Santa Fe and were told they had 6 or 7 in stock - although not a single one was listed on their website. We made an appt. and arrived to find there were 0. Our salesman swears they were on his list and he wasn't lying but a manager followed up with they haven't had one since late November 2023. Seriously? We should have left then but did test drive another SUV and liked it well enough to explore purchasing. After asking for their best price, they returned an offer about $9,000 more than sticker price. Beware, they add on a $4,999 protect plan without your asking. We denied that and again asked for best price and they returned with sticker price plus TTL as if that made it better. I get it. Vehicles are expensive these days but they also told my husband prior to our visit that they can make deals thousands off. If they had just been upfront and aboveboard about everything, we might have stuck around. Needless to say, we walked out and went down the road to Gay Family Kia and had the best car buying experience to date. I would also like to add that our salesman, Nick, was a friendly young man and most likely only doing what he was "tutored" to do to sell cars but people in sales really need to think about their words when dealing with the public. My husband is a retired veteran and during the pricing conversation Nick stated he could not do anything about the taxes, that that was "our government, not his . . ." : ( My husband corrected that quickly and I'm just going to give the guy grace for being young and maybe a little inexperienced. At times, we all say things that did not come out the way we intended. More

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Adrian & Nick were a blessing in disguise honestly. I was in a wreck the week before and my partner & I were in a rush to get a solid, safe family vehicle. We explained what we were looking for and by I was in a wreck the week before and my partner & I were in a rush to get a solid, safe family vehicle. We explained what we were looking for and by the time all was said & done, the first vehicle shown to us was the one we decided on. This is the 2nd Hyundai in my family & I do think when/if we make additional purchases, we will be returning to Hyundai. Thank you again Adrian for the patience & kindness you've shown us. More

by casey.jenkins28 Verified Customer Verified Customer

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I love their dealership they get you in they get you options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. Best customer service. More

by alexiusbolding0823 Verified Customer Verified Customer

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Great service, professional, the process of purchasing a vehicle was faster than I expected. Little hiccup but it was taken Care of. vehicle was faster than I expected. Little hiccup but it was taken Care of. More

by oalaniz014 Verified Customer Verified Customer

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Nick H was super patient with my many questions and worked hard at making the entire process go smoothly. worked hard at making the entire process go smoothly. More

by carrelmayorga Verified Customer Verified Customer

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Loved the attention right away of us being there,worked diligently to get the rice right for my pocket book this I was able to drive away in a brand new car,thks for making my experience a good one with l diligently to get the rice right for my pocket book this I was able to drive away in a brand new car,thks for making my experience a good one with lots of smiles and fast working employees,special thanks to Nick Hernandez, Arnaldo, and Mr Hewitt for all the loving help; highly recommend your services More

by ramonaking01954 Verified Customer Verified Customer

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