Nick Ram

I’m not sure if we would recommend this dealership. All we wanted to do was walk in, buy a car and pay cash but our salesman, who is Nick Ram, admitted that he worked in used car sales and didn’t neces All we wanted to do was walk in, buy a car and pay cash but our salesman, who is Nick Ram, admitted that he worked in used car sales and didn’t necessarily deal with new cars, specifically new Hyundais. He and his manager, and several other people kept us there for hours, tossing different deals at us and trying to get me to trade in my car for a very low price. They had our heads spinning to the point that there were so many various offers out there with different agendas and different stories that we ended up having to agreed to trade in my car and agreed to financing just to get this done. But then we had to.go home and come back the next day to finalize the agreement because it was getting late. We were tempted to go to a different Hyundai dealer, but this one is close to our home and we wanted to have the convenience of purchasing close by. We finally agreed to finance and we’re told the rate was 4.”something”…because if we did not agree to finance, the deal was off the table and we never understood the deal to begin with! I realize we are retired, but we are not stupid, and none of this made sense to us so, because they had been so pushy, and we really wanted this car, we decided we would finance for one month, pay off the car and be done with that part of it. Then another surprise came when they told us it would take a week to have the car that we wanted driven from 300 miles away and that we were to pay $1000 for someone to drive the car to Houston. I was blown away by this, so they did some other fancy footwork to move some numbers around to make it look like we weren’t going to have to pay anything for that but they knew they had us over a barrel. We waited a full week to receive the car.Then when we arrived to to pick up our car, we were made to wait yet another several hours to find that the finance rate was more than double the initial amount quoted to us. I’m very disappointed that the young man who sold us our car didn’t even go over the vehicle with us properly. He gave us information that was incorrect and I’m still having difficulty trying to understand the various nuances of the car and to also set up my online account with Hyundai.. I owned a Hyundai Azera several years ago but sold it in 2018, and Hyundai does not recognize that I own a Palisade, it is still assimilates me to the Azera. I am so extremely frustrated at this point. I’m afraid to even go near Big Star Hyundai because I don’t want to get another run-around and have to wait for five hours to get an answer for simple questions. My husband is interested in purchasing a pre-owned pick up truck, but he will not go near Big Star Hyundai to talk to them about their used trucks. That’s a real shame. More

by Barbjgladney Verified Customer Verified Customer

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I'm from upstate New York and was in Texas for almost four months for work. I'm so glad that I came to Big star hyundai and took the time to drive to Friendswood Texas to look and then purchase a new veh four months for work. I'm so glad that I came to Big star hyundai and took the time to drive to Friendswood Texas to look and then purchase a new vehicle well worth the drive. I don't remember the young salesman's name. Just his last name Ram. The younger brother of the two Ram brothers that work there. This young man was great. Not pushy. Very helpful. I had a company rental at the time and after the purchase he set up a few things on my car. My phone and other GPS stuff. He also took me to enterprise to return my rental. This dealership made buying a vehicle out of state so easy. The sales manager was great. Very nice Man. The sales manager made me very happy with this purchase and dealing with Big star. This was my best vehicle buying experience every thanks to the people at this dealership. Yes I love my new vehicle and the deal I made but extremely happy with the sales manager especially at this dealership. I just want to truly thank the sales manager. Even back in New York I'll never forget how good this dealership was with me. Thank you so much for your professionalism and friendly service. Very easy and timely deal. I can't express enough how happy I am with big star. Thanks again. More

by Graysmatthew Verified Customer Verified Customer

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Nick Ram and this dealership was awesome! Friendly, fast and easy! Great atmosphere and everyone was very nice! Friendly, fast and easy! Great atmosphere and everyone was very nice! More

by odom_heather19 Verified Customer Verified Customer

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I WOULD RECOMMEND THIS DEALERSHIP, BUT ONLY WORKING WITH CERTAIN INDIVIDUALS. SEVERAL OF THE EMPLOYEES WERE TERRIBLE. AFTER APPRAISING MY TRADE IN, I HAD TO ASK 5 TIMES, REPEAT, 5 TIMES, TO RETURN MY KEYS CERTAIN INDIVIDUALS. SEVERAL OF THE EMPLOYEES WERE TERRIBLE. AFTER APPRAISING MY TRADE IN, I HAD TO ASK 5 TIMES, REPEAT, 5 TIMES, TO RETURN MY KEYS, SO I COULD LEAVE. THAT WAS MY FIRST VISIT. THEY CALLED ME SEVERAL TIMES AFTER THAT AND I ENDED UP WORKING WITH NICK, WHO WAS GREAT. SO MUCH MORE TO SAY REGARDING MY INITIAL VISIT, BUT FRANKLY I DON'T HAVE THE TIME OR THE ENERGY TO EXPLAIN IT AGAIN. NEEDLESS TO SAY, IT WAS AN ABSOLUTELY HORRIBLE EXPERIENCE. More

by ple925 Verified Customer Verified Customer

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Terrible experience and I'm a repeat customer will not every do business again with hyundia dealership in Friendswood Texas every do business again with hyundia dealership in Friendswood Texas More

by JULIOE8788 Verified Customer Verified Customer

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Bought a vehicle in 2020, received the same quality service this time also. Thanks a lot. Looking forward to doing business in the future. service this time also. Thanks a lot. Looking forward to doing business in the future. More

by FREDRICKBASS188 Verified Customer Verified Customer

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Nick and Tim did a great job, very professional and very knowledgeable about about the Palisade,explaining all the features and ways to get the most out of new vehicle. Thank you for very much. knowledgeable about about the Palisade,explaining all the features and ways to get the most out of new vehicle. Thank you for very much. More

by alfredomorenosr Verified Customer Verified Customer

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Love my new palisade thanks to jeff and nick! Great salesmen! Got me just right, worked out all numbers in my favor! Great salesmen! Got me just right, worked out all numbers in my favor! More

by perlabahena@yahoo.com Verified Customer Verified Customer

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Great service by Tim Vining. Explained everything in a detailed manner- friendly service! Gave us the best offer. Explained everything in a detailed manner- friendly service! Gave us the best offer. More

by SHRUTIRAUT4 Verified Customer Verified Customer

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Nicks a liar and will rip you off BEWARE! Dealership is good but not this guy! Dealership is good but not this guy! More

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