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Arnaldo Perez
Arnaldo Perez at Big Star Hyundai

Arnaldo Perez

General Sales Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.1
67 Reviews
4.1

67 Reviews

Write a Review

67 Reviews of Arnaldo Perez

May 23, 2026

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Great atmosphere , everyone’s very polite , and knowledgeable , made for a great car buying experience. More

by peterjoecasarez
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Chairis

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May 25, 2026

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2026

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Juan was very helpful, attentive, and respectful. He took my concerns seriously and gave a well explained answer to what was going on. More

by CMACEO
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcos Rodriguez, Juan Vasquez , Kohl Young

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Feb 02, 2026

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 27, 2025

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I WOULD RECOMMEND THIS DEALERSHIP, BUT ONLY WORKING WITH CERTAIN INDIVIDUALS. SEVERAL OF THE EMPLOYEES WERE TERRIBLE. AFTER APPRAISING MY TRADE IN, I HAD TO ASK 5 TIMES, REPEAT, 5 TIMES, TO RETURN MY KEYS More

by ple925
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Vining, Nick Ram , zzTony zzGomez

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Dec 29, 2025

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are truly sorry to hear about the frustration and difficulty you encountered during your initial visit, as we aim to provide a respectful and seamless experience for every guest. It is disappointing to learn that our team fell short of those standards, though we are pleased that you eventually found a salesperson who could provide the high level of service you deserve. Your comments regarding our staff and processes are very important to us, and we will use your insights to ensure our future interactions better reflect the quality of service we strive to deliver. Thank you for your patience and for ultimately choosing to work with us. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

December 05, 2025

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The sales team & manager went above and beyond to help me achieve a satisfactory deal Note: the On-Line portal is NOT an effective tool during the process. Sales staff had no knowledge that I had complete More

by demers_dean
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Hernandez, Isiah Mosely

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Dec 10, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience of us not connecting those dots. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

July 31, 2025

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Well I presented to you folks a 60 month deal you had to beat. And you folks still did numbers at 72 months. Had taken plates from my car and also deactivated blue link on my car without being able to purch More

by lkmm1021
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Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Tim Vining, Rose Rodriguez

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Aug 01, 2025

Big Star Hyundai responded

Thank you for your feedback. We're sorry to hear that your experience with us was disappointing. We understand your frustration. We strive to provide competitive offers and a smooth customer experience, and it's clear we fell short in your case. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

July 27, 2025

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Alex went above and beyond to meet our needs and work to achieve a price within our range for a successful sale. It was disappointing that the price calculator online gave false information, but with the he More

by kcaruthers13
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alex Jones , Brandon Sandoval

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Jul 29, 2025

Big Star Hyundai responded

Thank you for your review. We are happt to hear that your purchase went well and apologize for any inconvenience experienced via the online calculator. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

June 04, 2025

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Alex did a wonderful job he was very helpful to me to the end of it More

by craigshannon1993
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Jones, Jimmy Kirby

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Jun 04, 2025

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

April 13, 2025

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Employee Rating

My car salesman Mo was quick to check if I needed help. He worked hard to show me multiple vehicles and see which one was for my liking. He tried to negotiate the best deal with his manager. He also took p More

by bacarrillo17
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcos Rodriguez , Mo Shurafa

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Apr 14, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

March 18, 2025

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Lied to, Manipulated, Treated Unfairly during contract signing. Worst customer service expierence I’ve ever had More

by DANIELAGEE8701
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Recommend Dealer
No

Other Employees Tagged: Arin Robeson , Nick Ram

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Mar 18, 2025

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

February 02, 2025

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Excellent Thank you 😊 Hyundai 👍👏 fast efficient loyalty i will recommend my friends and family and relatives. More

by DAVID.COLE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Jones, Juan Vasquez , Kohl Young

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Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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