Arin Robeson

Very frustrating experience with Big Star Hyundai. Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I was ready to buy that day if they would send me an out-the-door quote and emphasized I was in a hurry because a 10K manufacturer's incentive ended the next day and I had to drive 3 hours the next day to their dealership. I heard nothing back, followed up around 2:00 PM, was told something would be sent in a couple of minutes, followed up again after 3:00 PM, and received an all-caps response saying, “PUTTING SOMETHING TOGETHER RN.” Shortly after that, they sent a quote for a Hyundai Tucson instead of the IONIQ 5 Limited I had been asking about the entire time. I then complained about the wasted time and got a quick response saying, “okay let me look into it,” but then heard nothing further. What made this worse is that when my wife separately inquired and was even allowed to move toward placing a $1,000 deposit, the vehicle was later said to be sold after she repeatedly asked not to be bait-and-switched given that we had to drive three-hours to get there. Based on the conflicting responses we received, this raised serious concern about whether the vehicle was actually available when it was first represented to us. Very poor communication, poor follow-through, and not the way a serious dealership should handle ready-to-buy customers. More

Print

Was thankful Arin was able to work something out and I was able to get approved for a vehicle was able to get approved for a vehicle More

by MFP079 Verified Customer Verified Customer

Print

Was very pleased with the service and the buying of my NEW SUV KONA. AM VEY HAPPY AND YES I WILL SEND FRIENDS. AGAIN GREAT SERVICE AND FRIENDLESS CAN NOT COMPLAIN. TO ARNOLD PEREZ GOR THE GREAT JOB DONE NEW SUV KONA. AM VEY HAPPY AND YES I WILL SEND FRIENDS. AGAIN GREAT SERVICE AND FRIENDLESS CAN NOT COMPLAIN. TO ARNOLD PEREZ GOR THE GREAT JOB DONE. WITHOUT HIM I WOULD NOT HAD GOTTEN THIS NEW VEHICLE. FIRST TIME IN 76 YEARS IN A BRAND NEW VEHICLE. THANKS AND AGAIN YES I RECOMMEND THIS DEALERSHIP. GLORIA RATCLIFF More

by glrrtclff Verified Customer Verified Customer

Print

This was a great car buying experience. Big Star & Arin exceeded my expectations. Highly recommended! Big Star & Arin exceeded my expectations. Highly recommended! More

by BUZZK62 Verified Customer Verified Customer

Print

Good price on the vehicle. Sales person was courteous and finance dept. including the paperwork process was quick without any additional add-ons or extra options added to the Sales person was courteous and finance dept. including the paperwork process was quick without any additional add-ons or extra options added to the invoice. More

by anees_tx Verified Customer Verified Customer

Print

Horrible bait and switch. They sent me their own link showing a 2025 Elantra Hybrid SEL Sport for about $20,960 labeled as Big Star Savings. They called and confirmed the pric They sent me their own link showing a 2025 Elantra Hybrid SEL Sport for about $20,960 labeled as Big Star Savings. They called and confirmed the price, ran my credit, and I was approved. When I arrived, I was told the price was “incentives” and they wanted about $4,000 more. If you’re not going to honor the price, don’t send the link, don’t confirm it, and don’t pull someone’s credit. Total waste of time and a hit to my credit. Would not recommend. More

Print

This is my second car purchase from this dealership and from Arin. I highly recommend using them. from Arin. I highly recommend using them. More

by LINZYN79 Verified Customer Verified Customer

Print

I would have rated higher but Arin has not responded to my text about missing key for my vehicle. I have also emailed the dealership and called and no one has responded that I only received one key for the my text about missing key for my vehicle. I have also emailed the dealership and called and no one has responded that I only received one key for the vehicle I purchased from your dealership. I found a key ring with a second valet key and the dealership tag on it in the glovebox but no key . . . is there a second key? Can I come pickup when my registration arrives? More

by tristanross1982 Verified Customer Verified Customer

Print

Smooth test drive and excited to purchase the Kona. Unfortunately the dealer added $8000 on add ons included gps, 'forever tint' etc. 30+ minutes of back and forth with 'talking to the manager' old sch Unfortunately the dealer added $8000 on add ons included gps, 'forever tint' etc. 30+ minutes of back and forth with 'talking to the manager' old school dealer games. The final straw was the price was only valid right away, couldn't even leave to think about it and come back later that day. Once she knew I wasn't happy she asked me to stay until the manager came to say hi. While waiting Arin decided to ignore us and follow up with her leads on her computer. More

Print

Here it is 9:04 am and nobody is answering the phones. I bought a used car from you all over a month ago, still have not received my registration. While in the process of buying my car, trying to get a h I bought a used car from you all over a month ago, still have not received my registration. While in the process of buying my car, trying to get a hold of someone was next to impossible. I couldn't leave a message for my sales rep or her boss. It said something like it wasn't set up or along those lines. While coming back a week later to get new front tires, when the car was brought out, there was damage on my right rim, which was not there before and the tires were not cleaned up AT ALL, they did not look like new tires. I had the nice gentlemen take the car back and have them clean the tires. Do the techs not see that? Do they not care? More

by aquasurface Verified Customer Verified Customer

Print