Arin Robeson | Page 9

They are awesome. They do take a long time though and sell you a lot of xx. Be prepared to come back to the dealership to correct mistakes that they make to your contr They do take a long time though and sell you a lot of xx. Be prepared to come back to the dealership to correct mistakes that they make to your contract, but they will give you a 250 dollar card that is great for nothing. Outside of all that….. they are terrible. Just go somewhere else. More

Print

Waiting is too long no refreshments no water just wait n sign life away with no explanation sign life away with no explanation More

by tdangerogun2518 Verified Customer Verified Customer

Print

Buying this vehicle was by far the most frustrating experience for buying a car. After buying my car, the sun roof was broken and needed to be fixed. Because if this, I didn’t get to drive off the lot experience for buying a car. After buying my car, the sun roof was broken and needed to be fixed. Because if this, I didn’t get to drive off the lot the day I bought it. I was promised that I could pick it up the next day, the next day comes and it wasn’t ready. The communication was so awful that nobody even told me that my car was being sent to a shop in Houston. I was told that instead of putting the sunroof on the tracks that they would try to fix it. The only communication we received was when we would reach out and ask a million questions. Turns out, they ended up not fixing the sunroof after days of having it because I demanded that I get the car that I bought. When I received the car, the sunroof was out back in “place” but the whole top is all uneven. There was grease stains inside of my car where they had worked on the sunroof. The car was a mess on the inside, which I have pictures to prove. This whole car buying experience that was supposed to be an exciting time turned out to be very disappointing and stressful. Makes me never want to buy a car again. More

by martin.k0810 Verified Customer Verified Customer

Print

Great staff, they are always attentive and go the extra mile to provide the best service. I love visiting this dealership. mile to provide the best service. I love visiting this dealership. More

by Edgar Chavez Verified Customer Verified Customer

Print

Exceptional Service! I really enjoy visiting this dealership, they always have the right answer for my inquiries and go the extra mile to solve my problems. I really enjoy visiting this dealership, they always have the right answer for my inquiries and go the extra mile to solve my problems. More

by Edgar Chavez Verified Customer Verified Customer

Print

I was not treated nicely as a customer who bought a car I’m mad I’m mad More

Print

Sales reps Arin and Tyler were the best! Went in wanting one car and drove it but then Arin suggested I drive a SantaFe and Tucson before ai decided. She and Tyler team tagged me making su Went in wanting one car and drove it but then Arin suggested I drive a SantaFe and Tucson before ai decided. She and Tyler team tagged me making sure I was not sitting waisting time. Credit manager was awesome drove out in a new Tucson. Arrived at around 1:00 pm and drove out at 4:30pm. U traded nna Buick LaCrosse that is in great condition so if you are interested n the market for a used car, go down and ask for Tyler or Arin and they will hook you up! More

Print

WARNING! !! If you are interested in buying a Hyundai do not shop here. They are not interested in selling you one. They are not interested in servicing your v !! If you are interested in buying a Hyundai do not shop here. They are not interested in selling you one. They are not interested in servicing your vehicle, honoring their commitments, being honest, or selling cars. This might be the longest review on YELP, however, I am trying to save the consumer, you, any stress. Their website is woefully behind and according to the newbie salesperson, they do not have any control over it, and do not really care what the website says. BIG STAR HYUNDAI's problems are at least three fold. Service - if you try to schedule a simple oil change, they are months away from being able to get to your vehicle. If your Hyundai installed tires are defective, you are responsible for the replacement. All 4 of my Pirelli performance tires installed by Hyundai were defective - tread separation. Service department referred me to Discount Tire and/or Pirelli as they were not original Hyundai parts. Does Hyundai make a tire? Service Part 2 - Apparently you cannot purchase an oil filter outside of Hyundai for the 2020 Sonata Limited. Therefor they offer three years free oil changes. I do not like the oil they use. I prefer synthetic or synthetic blend. So, I was told I would need to purchase my oil filter from their parts department. So, I did. The parts person physically got the VIN number from my vehicle, sold me the part. I took it to Valvoline to have the oil changed. They could not get the filter to fit my car. I called the parts department, spoke with the manager who promptly blamed me for getting the wrong part. I told him it was his employee that was responsible for the apparent wrong VIN and he quickly hung up on me. I called him back to see how we could rectify the situation and he told me I would need to come back to exchange the parts. I informed him that I could not because my car currently did not have an oil filter thanks to them. He said a few bad words, and told me that it would be about an hour until he could get the part to me. I was at a Valvoline station less than five miles from their shop. Advertisement - website - not accurate at all. Does not accurately reflect current inventory. Salespeople do not even know what is on the lot. I had an appointment with Theresa Ivie (spelling) to test drive a car. Things came up and I had to reschedule my appointment. I received a call from Theresa confirming my appointment. I drove over 30 miles and was early for my appointment. Theresa did not meet me, another sales associate did, Erin saying that Theresa told her to meet me. Of course she did. Erin asked what I was interested in, I told her, she proceeded to tell me that she sold that vehicle early that morning. I would be OK with that if they had called me to inform me that the vehicle was sold so I could avoid making the trip. Erin did not even attempt to show me any other cars. = they do not want to sell you cars. I asked her if there were other cars from the hybrid I was interested as in the Elantra Limited. She condescendingly replied, "I told you we do not have any Hybrid Limiteds on the lot." Not what I asked. So I tried to explain it to her that it was a different vehicle. I told her the website listed at least 6 of the Limiteds. She looked it up, and said the website is operated by a sub contractor and they are never right. I will write a separate review about the sales department later. A couple of days before my visit, the sales manager contacted me to confirm my appointment and to verify that I was interested in the $250 gift card. I assumed it was a legitimate gift card, Visa, HEB, something like that. Turns out it is a glorified coupon book/card. You know, like the boy scouts sell for jamboree only in gift card form. = worthless. When this place was Ron Carter it was OK. I purchased many Hyundai's there. At least five from the same salesman who no longer works there. I think he saw the "Big Star" writing on the wall and quit, or was too qualified and got fired intentionally. Needless to say, I am not buying from them again. Probably not going to buy another Hyundai. More

Print

On Monday December 20, I called Big Star Hyundai and spoke with Bonnie who assured me that the car I was asking about from their website was in stock. I told here that I was coming from over an hour aw spoke with Bonnie who assured me that the car I was asking about from their website was in stock. I told here that I was coming from over an hour away and was taking time off work to come buy this specific car and she, again, promised me that it was available. I drove over an hour to get there, asked for Bonnie and was told to wait in the lobby area for her. A few minutes later, a lady called my name and I asked if she was Bonnie and she said "No, I'm Bonnie's assistant". I told her what I came to buy and she tells me that the car was sold on December 6. I was given the run around, no one could find Bonnie, and then I was told that a manager would come talk to me. No manager ever showed up. The sales lady handed me 2 worthless gift cards that aren't worth wasting the time trying to use. This is a horrible display of malicious and deceitful sales practices. I was not only extremely disappointed but my time was disrespected, and it cost me gas and loss of money from my job. I called the dealership as I was driving the hour back to work and I spoke with Lori who said she was a manager. She gave me the name and number to another dealership in another town. That turned out to be bs too. Everyone I dealt with at Big Star Hyundai are snakes. More

Print

Not a good idea to have a salesperson who is obviously stoned while trying to sell you a car, smells of weed and body odor, has a severe lack of customer service skills that make employees of Walmart look stoned while trying to sell you a car, smells of weed and body odor, has a severe lack of customer service skills that make employees of Walmart look like professionals, is more interested in playing on her personal phone, and getting up and walking away to another salesperson to make sure she gets what she wants ordered from McDonalds and not talking numbers with the customer (me), when it comes time to talk numbers the MSRP of the car goes from 16,xxx that Hyundai states to 19,999 and there's an additional 6 thousand in fees and aftermarket services added on that wasn't requested. Extremely unprofessional, people in the Friendswood and Clear Lake are will not and should not deal with this type of person trying to sell them the second biggest investment most people will make in their life. Drug test this employee and just cut your losses if you're in any form of management or HR and see this. Or don't, because you've already lost my sale to another dealership the day after and they're 5 miles from you. More

Print