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Big Star Hyundai

Friendswood, TX

4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

August 02, 2025

Bought a vehicle in 2020, received the same quality service this time also. Thanks a lot. Looking forward to doing business in the future. More

by FREDRICKBASS188
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 01, 2025

It was really nice the people were nice and understanding they really try to work with you and understand your position to help you get a car More

by gerardoc2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Chairis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 01, 2025

Got charged for the wrong thing went to get a alignment and they did the alignment b4 they told me my tie rod was bent they should’ve told me first now I gotta spend so much More

by sills.christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Big Star Hyundai responded

Thank you for your business and your review. We are sorry to hear that you feel that you did not receive a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young. Service Director, kohly@bigstarhyundai.com

August 01, 2025

Nick and Tim did a great job, very professional and very knowledgeable about about the Palisade,explaining all the features and ways to get the most out of new vehicle. Thank you for very much. More

by alfredomorenosr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 31, 2025

The staff was welcoming upon arrival. I had an appointment time with Bret and he had the vehicle ready for me. The dealership was clean and inviting. Very smooth transaction. More

by jlrockoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

July 31, 2025

The sales & finance team were wonderful. Everything was handled very well and seamlessly. Highly recommend. More

by kritty012
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

July 31, 2025

Close by. Willing to make a deal once all of the facts have been confirmed and agreed upon. More

by Wjbfamem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Sandoval
Jul 31, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

July 31, 2025

Well I presented to you folks a 60 month deal you had to beat. And you folks still did numbers at 72 months. Had taken plates from my car and also deactivated blue link on my car without being able to purch More

by lkmm1021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnaldo Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Vining
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Big Star Hyundai responded

Thank you for your feedback. We're sorry to hear that your experience with us was disappointing. We understand your frustration. We strive to provide competitive offers and a smooth customer experience, and it's clear we fell short in your case. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

July 30, 2025

I received excellent service with Mr. Alex Jones when purchasing my first vehicle. Mr. Jones was patient with me throughout the buying process and was very helpful. More

by JOKAYLAK1998
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

July 28, 2025

Great service, courteous, They were able to find a car to meet my needs within my budget. Would definitely recommend Big Star to my friends and family! More

by Christina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Opersteny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isiah Mosely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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