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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

October 12, 2026

Excellent customer service everything was super dooper really super dooper like Majorjorly super dooper for real More

by Dshultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Harber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Bilcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehma Baig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samamtha Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khol young and Krystle Cole
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Oct 13, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

June 05, 2026

Andrew was wonderful and attentive even on his day off! Jimmy the finance manager looked way younger in person!! Haha he was great!!!! More

by Evu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Kirby, Andrew Ruiz
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Jun 05, 2026 -

Big Star Hyundai responded

Thank you, E! We're so glad to hear you had a great experience with Andrew and Johnny. Congratulations on your first Tesla!

May 25, 2026

The customer service is unmatched. Juan is the kindest and most customer service oriented person I have ever encountered. I know once my car is in his care I have nothing to worry abou More

by SheRise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 26, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

May 23, 2026

Great atmosphere , everyone’s very polite , and knowledgeable , made for a great car buying experience. More

by peterjoecasarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chairis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

May 13, 2026

Worst service I have ever experienced. Left dealership with no vehicle, I was not informed the vehicle was not at the dealership at the time. A customer of y’all’s was driving the new vehi More

by MARY.TORRES68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy Kirby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzTony zzGomez, zzNina zzLee
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May 14, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are incredibly sorry to hear about the multiple frustrations you encountered during your visit. It is also distressing to learn about the issues surrounding your license plates and the subsequent burden placed on you at the DMV, as we aim to handle every trade-in and transition with much greater care and efficiency. We would like to look into these matters further and address the communication breakdowns you described. Please contact me directly at skimbrough@bigstarhyundai.com so we can discuss how to make this right. Scott Kimbrough, General Manager

May 09, 2026

I was not given the correct paperwork and sold me service package that the dealership did not make good, they were unable to service my vehicle. More

by Finleycarlos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marcos Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Big Star Hyundai responded

Thank you for your business and for taking the time to provide feedback. We sincerely apologize for the frustration regarding your paperwork and the complications surrounding your service package. Providing a seamless and reliable experience is our goal, and it is clear we may have fallen short in coordinating the care plan that your vehicle required. We would like to look into this further and find a way to make things right, so please reach out to me at your earliest convenience. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

May 04, 2026

Car was great, but someone had spilled a milk based - chocolate drink on the driver's floor mat. It started reeking with in a day. I was unable to remove the smell even with a pressure washer. I had t More

by nocode3738@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember the sales member
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May 06, 2026 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the condition of your vehicle's interior and the frustration you experienced during the sales process, as we strive to maintain the highest standards of cleanliness and transparency. It is disappointing to hear that the floor mat required disposal and that our team's communication fell short of expectations regarding optional services. We take your concerns seriously and would appreciate the chance to address this further, so please contact me directly to discuss a resolution. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

April 27, 2026

I was satisfied with with the service and Adrian Capps and the staff was wonderful. More

by lrjohnso3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 27, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 24, 2026

Big Star Hyundai refused to honor the Hyundai 5-Year / 60,000-Mile Warranty for a new 2025 Hyundai Kona purchased from another area Hyundai dealership. In addition, they also charged for a battery failure More

by Libraron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Bilcic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 24, 2026 -

Big Star Hyundai responded

Thank you for taking the time to share your experience. We understand how frustrating situations like this can be, especially when it involves warranty coverage. We want to clarify that while we are an authorized dealership, and like with most consumer products, all warranty approvals and coverage decisions are ultimately determined by the OEM (original equipment manufacturer)—not by the dealer. We perform warranty repairs on the manufacturer’s behalf, but we must follow their guidelines regarding what is and is not covered. In cases where a concern is linked to equipment that was installed outside of the vehicle’s original factory build, and especially if involving non-OEM components, the OEM typically does not extend warranty coverage for related issues—even if that equipment was installed by another authorized dealership. Because of this, any warranty consideration for those components or their impact would need to be addressed directly with the selling or installing dealership. Regarding the diagnostic charge, this is applied when the manufacturer determines that a repair or concern falls outside of warranty coverage. This is also disclosed prior to the start of the diagnostic process. We understand that this can be disappointing, and we’re always happy to review documentation with you and help point you in the right direction for resolution. Kohl Young, Service Director, kohly@bigstarhyundai.com

Apr 24, 2026 -

Libraron responded

The 5-Year / 60,000-Mile New Vehicle Limited Warranty reads that it covers repair or replacement of any component manufactured or originally installed by Hyundai that is defective in material or factory workmanship, under normal use and maintenance. When no non-Hyundai equipment has been installed after the vehicle has been purchased, there is no reason for a new owner to anticipate lack of warranty coverage for any dealer installed equipment, because Hyundai dealers are Hyundai agents.

Apr 24, 2026 -

Big Star Hyundai responded

We appreciate the additional information you provided regarding the original installation of the components by Hyundai. It is important to note that final warranty coverage determinations are made by the manufacturer rather than the individual dealership. We understand this distinction can be frustrating, and we would like to ensure your concerns are addressed thoroughly. If you would like to discuss this matter further, please contact our service director directly as he would be happy to assist you.

April 06, 2026

They never answer the phones and you will have yo go in person to find out any information about what is happening with your car. More

by gerardocoronel01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 08, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customers should expect timely updates on the status of their vehicle and it looks like me missed the mark. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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