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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
December 01, 2024
Once again it has been a pleasure to deal with BMW of Westlake. Have been a customer for 10 years and just took possession of my new 2025 vehicle. From manager Adam Moon to my salesman Jerry to Mike who Westlake. Have been a customer for 10 years and just took possession of my new 2025 vehicle. From manager Adam Moon to my salesman Jerry to Mike who helped me understand the new technology all was managed with professionalism and courtesy. More
by 2394
December 01, 2024
I think the quality of service BMW Wesley provides, thier attention to the customer needs are the greatest reasons why I do business with BMW Westlake. I find their knowledge of the products, as well as thei attention to the customer needs are the greatest reasons why I do business with BMW Westlake. I find their knowledge of the products, as well as their competitive pricing to be another reason why I do business with them. More
by Jmanco
November 30, 2024
I have leased 3 of my 4 BMWs from this dealership and have had a positive experience each time. Our salesman Jerry has been a pleasure to work with and the staff has all been very helpful and knowledgabl have had a positive experience each time. Our salesman Jerry has been a pleasure to work with and the staff has all been very helpful and knowledgable.. More
by Lisa
November 29, 2024
Great people. They know cars and work together for a fantastic experience. Traded in my last x3 that was serviced and ran great for over 11 years. Give John a try They know cars and work together for a fantastic experience. Traded in my last x3 that was serviced and ran great for over 11 years. Give John a try today More
by DWMAJCHER
Verified CustomerEmployees Worked With
November 28, 2024
Matt was a great service advisor. Pricing was fair. Great loaner. Great service tech. All around great experience Pricing was fair. Great loaner. Great service tech. All around great experience More
by Cliff
Employees Worked With
November 27, 2024
This was my fourth BMW I have purchased or leased from BMW of Westlake. The process as always was seamless. I have worked with Ken Delk, my senior client advisor, for the last 8 years. I will continue BMW of Westlake. The process as always was seamless. I have worked with Ken Delk, my senior client advisor, for the last 8 years. I will continue to go to this dealership for any subsequent purchases in the future. More
by BMW enthusiast
November 26, 2024
I love working with Service at BMW of Westlake, but their sales team could be more competitive with other dealerships. sales team could be more competitive with other dealerships. More
by SAMMANSOUR5
November 25, 2024
There’s nothing nice that I have to say. This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here wh This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here when I asked him not to sometimes we try to give second chances, but this was a third and just unpleasant or if not more of the first. Your practices are unethical also and I’m sure you know what that is. More
by DUNCANC928
November 25, 2024
I think everything went fine. I asked a few questions and Cory did respond back with answers on those issues. I asked a few questions and Cory did respond back with answers on those issues. More
by MJMILCHEN
Employees Worked With
November 24, 2024
The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More
by NAHHH
Employees Worked With
